Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
413 reviews
Liberty First Credit UnionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Liberty First Credit Union is a member-owned, not-for-profit financial cooperative. Those who do business with us are known as members. We exist solely to provide our members with affordable financial services; and members work together to achieve their financial goals.We were originally chartered as the Burlington Employees Cooperative Credit Association in 1935 and served the employees of the Chicago, Burlington & Quincy Railroad. Over the years, our field of membership has grown to include family members, retirees, select groups of occupation and association, those living or working in Lancaster or Seward County, Nebraska and those related to a member or someone within our field of membership. As our membership has grown, we have continually expanded our range of financial products and services to provide our members with the services they desire.Discover More:CHECKINGAUTO & PERSONAL LOANSCREDIT CARDSHOME LOANSVisit libertyfirstcu.com
Liberty First Credit Union (libertyfirstcu.com) has 413 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
413 approved reviews, newest moderated first
Liberty First Credit Union did a great job taking care of my needs for my automobile loan! All of the staff is very courteous and responsive. My loan officer was very knowledgeable, friendly, and helpful with my loan. She took care of me quickly and easily.
By Todd K.
Response from Liberty First Credit Union· Dec 27, 2023
Thank you, Todd. We are so glad we were able to help, and we are happy to have you as a member!
Nellie has been a huge help in all aspects! She was quick to respond to my questions, and gave answers that made sense in an area that I know nothing about. I am very pleased with Liberty First!
By customer
Response from Liberty First Credit Union· Dec 27, 2023
We are so happy to hear that Nellie could help! Thank you for being a member!
Fast and friendly. Joe Evans helped with my loan. Whether by phone or email Joe follwed through on communications quick. Everything was set up within 72hrs of my first contact.
By Chris
Response from Liberty First Credit Union· Dec 18, 2023
We are so glad that Joe could help and grateful that you are a member!
Very easy process
By customer
Response from Liberty First Credit Union· Dec 18, 2023
Thank you for being a member! We are so glad that the process was easy for you.
The Banker went over everything and explained everything very well and was just a big help.
By customer
Response from Liberty First Credit Union· Dec 14, 2023
We are so glad Liberty First could help!
I was able to open an account right a way. Online banking is easy, and the staff is very nice and helpful.
By Luz D.
Response from Liberty First Credit Union· Dec 13, 2023
We are so glad we could help and are happy to have you as a member!
Courteous .... polite....professional ..... Scott Dawson worked on my loan very helpful 👌 👍 .....
By Michael M.
Response from Liberty First Credit Union· Dec 11, 2023
We are so happy that Scott could help you and you had a great experience!
Friendly service, helped explain thing in great detail. Only marked short of five stars due to processing time of payments made to other institutions.
By J & T B.
Response from Liberty First Credit Union· Dec 7, 2023
Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you found our service friendly and our explanations helpful. Member satisfaction is our top priority, and we're thrilled that you had a positive experience with our team. We also appreciate your valuable input regarding the processing time of payments made to other institutions. Payment processing times vary based on processing times of the institutions that received payments. We understand that timely transactions are crucial, and we work to send them out quickly but are unfortunately unable to control when the other creditors post those payments. Thank you once again for choosing Liberty First, and we look forward to serving all your financial needs.
