LiberNovoReviews of libernovo.com

This is my favorite chair in my house!!! I do CAD drawings for a living and music production on the side. Its the most comfortable office chair I've ever owned and I can get hours of work done without even thinking about it! Thank you!!!

Extremely disappointing customer service and delivery I ordered a LiberNovo chair and footrest 38 days ago. The footrest has arrived, but I am still waiting for the chair. What makes this even more frustrating is the way LiberNovo has handled the situation. I have been asked to chase the courier myself, despite the courier’s own tracking page stating that the chair has NOT been shipped. I have now received three emails from LiberNovo, including one written in Chinese, all essentially telling me to wait. I understand that delivery delays can happen, and getting annoyed obviously isn't going to make the chair arrive any faster. However, emailing customer service achieves nothing when the response is simply to wait or tell the customer to contact the courier themselves. 38 days after placing the order, I still don't have the main item I paid for. At this point, my patience is running out and I am seriously considering initiating a bank chargeback if this isn't resolved very soon. Very disappointing experience so far. The product may eventually be good, but the delivery and customer service have left a lot to be desired. UPDATE It's getting annoying now. Dear LiberNova Support Team, I don’t care what day it arrives or if comes gift wrapped with a shiny bow. You emailed me on Tuesday saying it’s lost and asked if I still wanted it, I replied I still wanted the chair.. You emailed me on Thursday asking me to confirm my previous reply. I replied confirming that I confirmed I wanted the chair. Today you e-mail to ask for patience?? You also ask for a delivery date that you cannot guarantee. My legs are tired and I need to sit down, so please please please, just ship the chair.  Thank you  Simon From: LiberNovo Customer Support Date: Friday, 11 September 2026 at 12:10 To: ********** Subject: Re:Re:Re: Re:Re: order Dear customer, We sincerely apologize for any inconvenience and appreciate your continued patience. Could you please let us know which day of the week you would prefer us to arrange the shipment? We will do our best to arrange it according to your preferred schedule. Thank you for your cooperation and understanding. We look forward to your confirmation. Best regards, LiberNovo Support Team

I placed an order and paid for it. After payment, their website returned an error and showed a blank page. The money was debited. Support responds once a day, making a fool of me. In the end, I got no money and no seat. It's a scam.

4387 Order placed and paid for. The status of the order shows no date of expected delivery. Emailed them and they responded with other customers more important will get back to you. I belive you get better customer service if you were to order on alibaba or. Temu or wayfair alit cheaper but better customer services. I guess if there is a problem with the chair then don't bother emailing them. This seems like a scam company. I'm seeking a refund don't buy from them.

At first, I have to admit I was a little worried after purchasing the chair. I came across several negative reviews mentioning very long shipping times, poor customer support, and some concerns about the overall performance of the chair. This honestly made me a bit nervous about my purchase. However, my experience turned out to be completely different. The LiberNovo team was very helpful and responsive. They answered all the questions I had and assisted me throughout the process. Most importantly, my chair was delivered in just 7 days, which was much faster than I expected. As for the chair itself, the quality is truly excellent. I am using it every day and I find it extremely comfortable, especially for longer gaming and relaxing sessions. The build quality feels solid and premium, and the attention to detail is really noticeable. I would also like to mention the seat size. I am 1.77 m tall, and for me the 48 cm seat width is more than sufficient, even when sitting with my legs crossed. I find it very comfortable and spacious enough for my height. I was also very impressed with the packaging. Everything was extremely well protected and the whole unboxing experience felt very premium. Overall, I am really happy with my purchase. My initial concerns disappeared completely after receiving and using the chair. Excellent product, fast shipping, and great support from the LiberNovo team.

I agonized over this purchase. It's a lot of money to spend on a chair you never actually get to test out. But a broken down old chair and a posture related medical condition forced my hand. Chair arrived quickly. Well packaged. After a little bit of assembly I took my first seat and got really worried. The chair was very uncomfortable but then I started making adjustments, of which there are many. After 5-10 minutes of fine tuning every adjustment it fit me like a glove. Love the ability to adjust every possible position of the armrests. The ability to lay almost completely flat helped my medical issue...though consider getting a footrest to make the best use of this feature. My only criticism is the back can sometimes feel a bit narrow but I see they have a new version thats a bit more robust. Overall great chair, wish I'd got it sooner.

Misleading advertising, poor customer service and poor lumbar support. I've split this review into 3 sections MISLEADING ADVERTISING. When the pre-orders were being advertised, it was presented as a special price which will be hundreds of pounds cheaper exclusively for those who have paid the pre-order deposit. In reality this was a lie, everyone was eligible for the discounted price. The only benefit for the deposit was a £20 saving (pay £10 and get £30 off). This was a very dishonest marketing tactic that should be warning about any future promotions they advertise. THE CHAIR Overall the chair is comfortable. The fan is effective at cooling. The recline mode is great. Where the chair falls short is the lumbar support, it is designed around the recline function, so for an upright position the lumbar support is aimed towards the middle of your back, instead of lower back. Having come from another premium office chair, the Libernovo fails to provide support to the lower back properly. I often have to use a cushion. If I recline the chair, then the lumbar seems to be ok but if you are in productivity mode then you will be using the chair more upright. My height is 180cm, so this may not be an issue for someone who is a different height. CUSTOMER SERVICE My foot rest did not arrive until my returns period had finished, so I couldn't return the chair. The foot rest arrived with missing screws so it can't be assembled. I contacted customer support and to their credit, they did respond within 24 hours and advised the screws will be sent out. Considering I order the chair with the foot rest on the 16th of June (20 mins after it launched) and now we are in September and I still don't have the screws to have a complete working set. This is completely unacceptable and shows a poor customer experience.

Shipped and arrived exactly when estimated during pre-order period. Excellent product.