LiberNovoReviews of libernovo.com

I was ripped off. The chair arrived but footrest and accessories did not. Three months. Contacted customer support. Getting the run around. Many on Reddit have the same complaint. They sent it. They haven't. I work from home. Brought in the big box right away. Only the chair. I assumed the rest was coming later. It has not. Ordered July 9 and it is now Oct 9

No cometais la tremenda estupidez de comprarles absolutamente nada. Yo lo hice y me arrepiento como pelos tengo en la cabeza.... Me compré la Omni Pro por 1200€ el 1 de septiembre. A día de hoy, ni he podido probarla, ni hay manera humana de conseguir devolverla. DEFECTO Aunque con el precio que tiene sea surrealista, resulta que no pude montar la silla del todo. Al colocar el respaldo y los tornillos, éste queda totalmente holgado, tanto que el del "servicio técnico" de Libernovo pensaba que no tenía tornillo puesto, imaginaos...Pues en vez de enviarme las piezas involucradas (respaldo y articulación) y recoger las defectuosas, lo máximo que me propusieron fue enviarme una tapa. Inaceptable. Así que el lunes 14 pedí la devolución. DEVOLUCIÓN Primero me envian un video con las intrucciones de cómo embalarla para la devolución. Una vez hecho y 3 dias más tarde, me dicen que no pueden enviarme las etiquetas y a ver si puedo poner la silla en 2 cajas. Lógicamente, les dije que no. Me dijeron cómo debía envolver la silla y está perfectamente embalada desde el lunes esperando a que la recojan. Ahora se encuentra segura para el transporte, pero si lo paso a 2 cajas y luego hay algun problema, a la que le descontarían el valor de la devolución es a mí. Después de hablar con ellos me dicen que me enviarán una etiqueta para la silla pero resulta que 1 día después (y claro, sigue corriendo el plazo a su favor), me envían dos etiquetas para la silla y encima me dicen que no van a recogerlo, y quieren que yo cargue con el pedazo bulto hasta un punto de recogida, cuando es imposible sin carretilla ni furgoneta. Estoy en trámites con asociaciones de consumidores y Klarna para a ver si se consigue solventar esto, ya que encima mientras no lo recogen, consideran que corre un plazo en el que al final yo decido quedármelo. Osea lo de estos es UNA ESTAFA en toda regla... ACTUALIZACION 1 Semana después seguimos en el mismo punto o peor. Pongo en dos bultos la silla, me dicen que solicite yo la recogida, llamo y resulta que no puedo porque no pidieron ese servicio ni se encuentra pagado. Como es posible? Después de 1 semana y media no son capaces ni de tramitar una devolución? Ahora a esperar a que me respondan y seguramente no lo harán ni solucionarán nada y seguiremos así... No quería pero acabaremos con procedimientos de reclamación judiciales si no se soluciona hoy mismo. Actualizaré esto según surjan los acontecimientos. Repito, NO COMPRARLES NADA! SON UNOS ESTAFADORES aparte de tener 0 atención postventa/ al cliente. VERGONZOSO!

Commande de près de 2000€ passée le 31 août. Livraison (partielle) le 17 Septembre. Il manque la moitié de la chaise ... Aucun suivi pour le 2eme colis. Aucune réponse par mail. Et c'est sans compter que ils m'ont retiré 2 batteries de ma commande après coup car ne pouvant pas les expédier seules... avec remboursement inférieur au prix affiché/payé, mais ça bon .. je passe. 2000€ pour le moment jetés !!!! mais je compte bien les récupérer si rien n'est fait. Service client inexistant!! Pour le moment ca ressemble à du scam plus qu'a autre chose. MAJ: j'ai fini par trouver le seconc colis par moi même via chronopost, mais Libernovo ne répond toujours pas. Au déballage il manque toujours UN article (le repose pied) , à voir si j'arrive à les contacter. Avis global: JE NE RECOMMENDE PAS DU TOUT . Cette entreprise ressemble clairement à du scam, la qualité des matériaux est très approximative et fait vraiment bas de gamme.

I'm in the UK and ordered one chair on June 23rd, order #3xxx. I was in the batch that received an email about it being delivered in late August. Still haven't received any updates, tracking links do not work. I have contacted support about it, and this is the email from Libernoshow. 'Thank you for your patience, and we sincerely apologize for the inconvenience and frustration caused by the shipping delay. We have checked your order and can confirm that the chair is currently still in transit. We have also contacted the carrier and asked them to expedite the delivery as much as possible. We understand your concerns regarding the early-bird benefits and the overall delay, and we’re very sorry that your experience has not met your expectations. Please rest assured that if there are any further issues or unusual updates with the shipment, we will follow up with the carrier promptly and keep you informed. Thank you again for your patience and support. Best regards, LiberNovo Support Team' I have seen other people that have order numbers in the 6k+ range that have received their chairs. I also received a cap and some magnets, probably due to the Earlybird false advertising that suggested those that purchased the Earlybird would get an exclusive discount, only for everyone to get the discount anyway. WTF am i supposed to do with magnets and a baseball cap? The last time I wore a baseball cap was 30 years ago. Why would I now become a walking advertisement for their ineptitude. Honestly pretty appalled by the whole thing. I'm annoyed at myself for waiting this long and will probably have to bite the bullet and get a refund at this rate and put the money towards a more reputable brand.

Extremely disappointing customer service and delivery I ordered a LiberNovo chair and footrest 38 days ago. The footrest has arrived, but I am still waiting for the chair. What makes this even more frustrating is the way LiberNovo has handled the situation. I have been asked to chase the courier myself, despite the courier’s own tracking page stating that the chair has NOT been shipped. I have now received three emails from LiberNovo, including one written in Chinese, all essentially telling me to wait. I understand that delivery delays can happen, and getting annoyed obviously isn't going to make the chair arrive any faster. However, emailing customer service achieves nothing when the response is simply to wait or tell the customer to contact the courier themselves. 38 days after placing the order, I still don't have the main item I paid for. At this point, my patience is running out and I am seriously considering initiating a bank chargeback if this isn't resolved very soon. Very disappointing experience so far. The product may eventually be good, but the delivery and customer service have left a lot to be desired. UPDATE It's getting annoying now. Dear LiberNova Support Team, I don’t care what day it arrives or if comes gift wrapped with a shiny bow. You emailed me on Tuesday saying it’s lost and asked if I still wanted it, I replied I still wanted the chair.. You emailed me on Thursday asking me to confirm my previous reply. I replied confirming that I confirmed I wanted the chair. Today you e-mail to ask for patience?? You also ask for a delivery date that you cannot guarantee. My legs are tired and I need to sit down, so please please please, just ship the chair.  Thank you  Simon From: LiberNovo Customer Support Date: Friday, 11 September 2026 at 12:10 To: ********** Subject: Re:Re:Re: Re:Re: order Dear customer, We sincerely apologize for any inconvenience and appreciate your continued patience. Could you please let us know which day of the week you would prefer us to arrange the shipment? We will do our best to arrange it according to your preferred schedule. Thank you for your cooperation and understanding. We look forward to your confirmation. Best regards, LiberNovo Support Team

I placed an order and paid for it. After payment, their website returned an error and showed a blank page. The money was debited. Support responds once a day, making a fool of me. In the end, I got no money and no seat. It's a scam.

4387 Order placed and paid for. The status of the order shows no date of expected delivery. Emailed them and they responded with other customers more important will get back to you. I belive you get better customer service if you were to order on alibaba or. Temu or wayfair alit cheaper but better customer services. I guess if there is a problem with the chair then don't bother emailing them. This seems like a scam company. I'm seeking a refund don't buy from them.

Misleading advertising, poor customer service and poor lumbar support. I've split this review into 3 sections MISLEADING ADVERTISING. When the pre-orders were being advertised, it was presented as a special price which will be hundreds of pounds cheaper exclusively for those who have paid the pre-order deposit. In reality this was a lie, everyone was eligible for the discounted price. The only benefit for the deposit was a £20 saving (pay £10 and get £30 off). This was a very dishonest marketing tactic that should be warning about any future promotions they advertise. THE CHAIR Overall the chair is comfortable. The fan is effective at cooling. The recline mode is great. Where the chair falls short is the lumbar support, it is designed around the recline function, so for an upright position the lumbar support is aimed towards the middle of your back, instead of lower back. Having come from another premium office chair, the Libernovo fails to provide support to the lower back properly. I often have to use a cushion. If I recline the chair, then the lumbar seems to be ok but if you are in productivity mode then you will be using the chair more upright. My height is 180cm, so this may not be an issue for someone who is a different height. CUSTOMER SERVICE My foot rest did not arrive until my returns period had finished, so I couldn't return the chair. The foot rest arrived with missing screws so it can't be assembled. I contacted customer support and to their credit, they did respond within 24 hours and advised the screws will be sent out. Considering I order the chair with the foot rest on the 16th of June (20 mins after it launched) and now we are in September and I still don't have the screws to have a complete working set. This is completely unacceptable and shows a poor customer experience.