LiberNovoReviews of libernovo.com

I received only partial item. Still waiting for response from customer service.

This chair is the best chair I’ve ever used. I upgraded from a 79.99 tracer chair I got almost 10 years ago. I difference is night and day!!! Best chair I’ve ever sat in.

I ordered the chair with the full bundle (footrest and spare battery) on January 10th, I received the footrest and battery after 10 days but it is now March and I have heard no updates about the chair itself other than “it was returned during transit” but the tracking link says it has never been handed over to the courier. I was told this over 2 weeks ago and have heard nothing about the supposed reshipment. To reiterate, I have not received the chair or any updates on its shipping progress after 2 months.

The chair adjust to body shifts. It's amazing to not being locked in one position. several locked positions means you don't need to guess what's the good position. Haven't used the electronic massage too much. But also haven't needed to recharge the battery.

Received my chair on January 21st and immediately found a defect in the chair. Wrote an email and sent pictures of the defect, asking for replacement parts. Got a response on January 23rd that they had already processed my request for replacement parts and that I would receive them shortly. Then I didn't hear anything for 2,5 weeks despite multiple emails asking for updates. Got an answer on Feb. 14 with an apology and a promise of a tracking number to be supplied within a couple of days. Since then, I've been following up numerous times without a reply from the after-sales team. At this point, I have a faulty product and am sick of getting no responses. Either take the product back and refund me, or send me a complete replacement if you can't supply the replacement parts. Edit 02-03-2026 Received a trackingnumber but no info about the courier. Pretty much useless information. Edit 11-03-2026 The shipment was returned to sender and never left it country of origin due to being oversize/overweight. And I am now again waiting for a new replacement to be sent out. No updates on the new shipment.

I am extremely disappointed with this company and their customer service. I purchased a chair at the beginning of February, and now it is the end of February — I still have not received it. Even worse than the delay is the complete lack of communication. My first email was never answered at all. After sending a second one, I had to wait almost two weeks for a response. When I replied, it took nearly another week to hear back again. During this entire time, I was never informed about any delivery delays. No one told me whether the product was actually in stock, when it would be shipped, or what was really happening with my order. However, my payment was taken immediately. It feels like this company is playing with customers’ money. They collect payments first, but fail to provide basic information, transparency, or reliable service. There is no proactive communication, no real effort to solve problems, and no genuine interest in damage control. Instead, customers are given generic, copy-paste responses. This experience has been a complete disaster. I have never experienced such poor customer service before. I will definitely never order from this company again, and I strongly advise others to be very careful. If you value your money, your time, and respectful communication, look elsewhere.

Scam site. DO NOT BUY. Still waiting for some news on my order placed 20 days ago. Do not buy this chair guys. Stay away from them. EDIT: got my refund after opening a dispute.

I placed my order on February 5, 2026, and the estimated delivery time on the website was 8–10 days. As of February 24, I still have not received the complete order. The shipment was split into multiple parcels. While one package arrived, another one has not been updated in the tracking system since February 11, when it was marked as processed in the export parcel center in Germany. I contacted DHL directly, and they informed me that the package is no longer traceable in their system and that the sender must initiate a formal investigation. Despite this, I have not received a clear resolution or proactive communication. For a product at this price level, I expected significantly better logistics coordination and customer support. The lack of tracking updates and the responsibility being passed back and forth between carrier and seller is very frustrating. Unless this issue is resolved promptly, I will request a refund for the undelivered item. I hope the company improves its shipping transparency and customer service process in the future.