Leslie's PoolmartReviews of lesliespool.com

I ordered a pool pump online . I went on a Chat with a live customer service representative. I told them what I needed and asked if the pump I was looking at was the right one. They said YES. it was shipped to me in November. We had a lot of cold weather so by time I had it installed it was over a month. It was installed and wouldn’t prime , there was a crack in the basket. May have happened in shipping. Leslie basically said TOO BAD it’s past the 30 day return window. I finally got Hayward to convince them to exchange it, in March. Pool tech came back to install, now I find out it’s the wrong pump for my pool , so from the beginning, I should have given the correct pump advisement. Now I have a $450 pump which is useless. All due to misinformation from Leslie’s. MY advise : don’t buy from Leslie’s go on Amazon . They stand behind purchases and have an option to buy inexpensive extended warranty

Bought a Nidec variable pool pump motor today Friday April 24th 2026 I noticed a shipping label on the box for 2024 upon research and calling Nidec the manufacturer date code was 2020. Manufacturer said they would not warranty according to the date code. The pump has been upgraded with new software for the later models. Leslie's is selling old stock items. NOT HAPPY

I usually purchase pool supplies from a local Leslies store because it is convenient, and I like the staff; but I ordered a pool cover from Leslies on-line last November because it was easy. Covers are usually good for two or three years, as evidenced by past use; but the cover I received from Leslies proved to be deeply flawed as it allows subsurface water to pass through the cover membrane and pool on the surface. This makes the product useless because the purpose of a pool cover is to contain ponded rainwater so that it can be pumped to a drain and prevent contamination of the pool water, and to ensure that the stagnant surface water puddles are not available for mosquitoes to breed, A pool cover is a rather low tech, simple product that needs only to maintain impermeability to fulfill its intended purpose; If it cannot do that, which is easy enough to ascertain, it is of no value for any other purpose. Well, it is beyond comprehension that Leslies management would deny replacement of an obviously ineffective product, and then offer me a discount to repurchase a replacement for the same product that is likely to exhibit the very same flaws. How stupid would I have to be to take them up on that offer? Beware of trading with an institution that hasn't quite grasped the meaning of customer satisfaction or vendor responsibility. What you get on the small stuff, you can fully expect on the big stuff.

I only left one star because there is nothing less to rate the service. Had a scheduled appointment for a service call and received verification email. Company specified that service would take place between noon and 5 p.m. waited all day, no contact, attempt to call, recording says 'closed'. Skip the headache and frustration...go to Pinch-A-Penny or somewhere else. ANYWHERE BUT HERE !

In short, wrong spa cover delivered miles away to an unknown address, found a note in my mailbox from the resident, went to pick up the cover, it had been laying on a rain soaked driveway for days, removed what was left of the cardboard to discover a wrong color and size cover. Contacted Leslie’s pool… after several days they responded that they wanted pictures with measurements and tag photos of the cover sent to them to confirm the wrong cover which I did. Several days later they confirmed it was the wrong cover and if I would contact there freight company to arrange a pickup time, which I did. I asked about the delivery of my order, several days later Leslie’s said they couldn’t locate it, and they asked me to repackage the wrong cover for shipping which I did using my own materials and time. I asked Leslie’s pool for a new timeframe for my order and I thought a discount would be in order for the issues we’ve been having only to be informed they don’t offer discounts because their prices are so low they couldn’t turn a profit and couldn’t give me a timeframe for my purchase. Ok, so my refund? They wouldn’t refund my purchase until the wrong cover (that I repackaged using my materials and time) was received at their store. This took place from 10/2/25 thru 12/12/25

Customer service is hit or miss; we've had really good experiences and not so good. Pricing used to be good, but I can find it cheaper from other online retailers.

Horrible experience with bought bigger heat for our pool and barely heat the water in the summer, 6 months in the term and leak and they want to charge $280 for visits and is under garanty, I never go back there ,the unit was $5000 Raypack R 6450

I was nervous after seeing the reviews but I have zero complaints! Excellent communication, fast delivery of my hot tub cover and everything was as expected. I reached out to customer service and they were very helpful. I got the cover in just under 2 weeks from the order date and full 4 weeks early!