Leslie's PoolmartReviews of lesliespool.com

The off shore call center makes it close to impossible to get good service. We had an appointment with a window of 9-noon. Noone showed up. We were not notified of a delay. We phoned to reschedule and were not given a new appointment. Are they going out of business? We will have a local pool repair company help us with our pool needs going forward. Update, the repair person showed up last week B.T.W. he is very knowledgeable and great at his job, wenjust didn’t know he was coming. The call center just went ahead and booked him and didnt let us know. Thank goodness we were home.

My complaint is about price. I just want people to be aware. I just purchased a vacumm depris bag. I should have compared prices with other stores but I needed it ASAP. The price at Leslies was $49. When I did check other stores the price ranged from $29.99 to 34.99

spent over 10K on Omni Logic with sense and dispense and nothing but trouble with Leslies. I cannot open my pool with them without any response. They cannot call me back or schedule for months. Online says sorry and code they give you is meaningless. Please just shut down Chapter 11 if things are that bad!!! The Philippines call center! Do not waste your time- Warrantee- forget it they don't have people or parts. Have been unable to manage local store or service. They do not value, valuable customers at all!!!!!

We submitted a review (poor review) of Leslie's Pool Supplies in Quakertown, Pa. due to issues with a defective Hot Tub about 2 weeks ago. The company who makes the Hot Tub (Dreammaker) did not honor any warranty whatsoever - (Dreammaker) ignores the customers calls and emails to get help with repairs and then and then we were forced to make the repairs ourselves, they refused to pay, "saying we didn't contact them first". We tried for 5 weeks, and no one answered phone or returned calls or emails. When we reached out to Leslie's corporate, they said they'd help us and they did not initially help us. After much determination, we were finally given a good outcome. Today we received word that Leslie's will reimburse us for the money we spent to repair the Hot Tub. They are agreeing to honor the warranty that Dreammaker refused to honor. So, for now, we want to be sure to give a positive shout out to Leslie's for (finally) stepping up to handle this matter. It took much longer than it should have, but we respect that they are going to now help us. Right now, we still have to wait to receive the reimbursement, but we wanted to inform people of this. If you ever have a problem like this, go to the corporate side of Leslie's to get assistance. Overall, we are now satisfied with the outcome ( as long as the check still comes our way). Thank you, Leslie’s Pool Supplies!

Leslie Pools is baiting and switching customers with pool closing. I was quoted online, and by phone, that pool closing would be $250 plus a $45 trip charge. When they arrived, I confirmed and allowed the work to begin. After it was done, I was told it would now be $320 plus a $48.15 trip charge. Since I verbally requested a price before services were done and were quoted the price they gave me, I should not be asked to pay the additional fees they added. This is a clear violation of bait and switch. The seller should clarify the price when a customer inquires about service and price. After I reached out to customer service, they quickly told me the price and asked me to send the quoted price to them. They are trying to scam people by making them believe they are cheaper until the service is done. Local pool places near me had a better price, but Leslie said they could match, and they were wrong. I request that the agreed-upon price be honored, or I am left with no option but to take this to court and allow a judge to preside over the case. I am tired of these companies deceiving customers with lowball offers and then jacking up the price.

I would like to give a shutout to two employees of store #252 in Phoenix. Both manager David and Asst. Manager Nate give me the best customer service. I needed replacement parts for my Hayward sand filter and they order them for me and when the parts arrived I brought them to the store and Nate even put them together for me and carried the parts out to my car. I have been a customer at this store for many years and as I am 80 years old I really appreciate service like this.

14 years I have had Leslie’s close my pool. Corporate switched to an off shore call center for service appointments and product calls and it is terrible. They screwed up my closing date request and they couldn’t care less. Now I am scrabbling to get it closed as my chemicals have all been added and it is ready now, not in 3 weeks. I call corporate and they couldn’t give two hoots either. Local store is often out of products I purchase as well and the whole business has fallen into a ho hum attitude. They have lost me as a customer.

Why would a business that prides itself on water testing and when you go to have your water tested they are out of disks... Are you kidding me!! . Yes I can test with test strips but it just not the same and these folks at store 501 Antioch CA is useless. They can't tell you what you need to do with a test strip. It's now going on 3 weeks and they still have no disk and ask you to go to another store. I need to find a better pool supply store with GREAT CUSTOMER SERVICE. Stay away from store 501.