Leslie's PoolmartReviews of lesliespool.com

Called Leslie's to come out and address a flow issue with my pool. The pump took a dump. impeller shot. The tech replaced constant speed 2HP with a variable speed 1.65 HP pump. Told us what a great pump this was how very reliable it is and how it would save us so much money. Pump at low speed does not move enough water to keep pool clean. Tech left pool in service mode and told us that it had to stay there to run all the time. Controls do not work in service mode. Pump was leaking after install as well. When called to come out to address these issues that same day they told us that another service call charge would have to be billed at $175. We could not believe this. Called them back again and they told us if it was not a pump issue we would be billed. We have videos of the leaking pump. Once they came back out and verified that it was in fact the pump, they then told us that they have been having all kinds of issues with that pump and that we now have to call the pump manufacturer to come out and repair or replace that great pump they bragged was so good and sold us less than 30 days ago. The customer service and support in this case is terrible at best. We can't believe that they won't repair or replace this leaking pump. We will likely never shop at or use Leslie's again and highly recommend that you take this as a warning unless you like being misled and wasting time and money.

Leslies bought out Texson Pool Company. My experience has been total disaster. Main Pump went out in 02/23. Tech said they didn't have a standard pump and installed a Jacuzzied piece of junk. They programed it wrong. The instructions for the pump is clear as mud. Don't even tell how to adjust the time clock which was programed 4 hours off. It is July and can't get the chemicals adjusted. My pool is unusable. I've called numerous times. The latest was 7/21/23. the tech I spoke with said he would come out that afternoon and evaluate the problems, Changed his story. There was an appointment made for 7/22, no one showed up. Their company is very unprofessional and can't speak with management personnel. The people you talk with lie. Refer you to another Ph. # and they hang up on you. Now, they 've changed their name but still has the same logo. This is just the tip of the ice burg of the problems I've had with them.

On July 8 I took my pool water to Leslie's Dundalk location to have it tested. I told the cashier the pool was green. I was told I needed hardness plus and shock. I purchased a container of hardness plus and four bags of power powder plus. I asked the young lady if I needed green to clean as that was what was told to me once before when I had a green pool and she said no the hardness plus will bring up the PH and correct other elements just put the hardness plus in and then shock (whatever the time frame was). I put the chemicals in, then I called the Bel Air Road store and explained to the young man my concern about the water test. He pulled up my account and entered that the water was green and told me the green to clean treatment plan. I spoke with Michael, explained the issue to him and he said that I could go to the store in Dundalk and get the green to clean and because Leslies gave me the wrong treatment plan on 7/8 that they would comp the green to clean for me. He would tell his Dundalk employees. I encountered Jay at the store and when I asked Jay a question, he got upset and said that i went to another store for a test and that I guess I think he should give me all the chemicals free and started tapping on the keyboard of the register and said here here take everything free take it all. All of this in front of several other customers. I tried to tell Jay that i called the other leslie's location to discuss my test because I was concerned that I wasn't given the right chemicals the first time and Jay continued to banter back and forth with me in front of other customers and was very rude. I called Michael again and he was kind enough to refund me for any purchases that I made that week. He also directed me to add chemicals which I did and still no change in my pool water. Saturday michael directed me to go to the White Marsh store. I spoke with Kimberly she gave me instrucstions to put soda ash and shock in the pool and said i was at a chlorine lock and this would suffice. Today is Monday and still no change in my pool water. I've texted Michael today and received no response. I'm furious with Leslie's and you cannot find anyone to clean pools anymore so this puts me in a predicament of emptyping, cleaning and refilling my pool

Ordered a specific part number for Polaris brand pool jets. The package that came was sealed, had the exact part number but looked like it had been on several different dusty warehouse shelves since the 1980's. The parts inside were so brittle that little pieces of plastic were like white chalky dust that had broken off just due to age. And, they were definitely not the current part numbered parts nor did they come with the parts advertised. Leslie's...you can do better than this!

I scheduled for them to come out and my appointment was weeks out. They were supposed to come measure my pool for a pool cover and they told me no one had to be home as long as they had access to my pool. When the man arrived he had to knock on the door because he was unsure of what service he was supposed to provide because he said his "notes were unclear." I was not home, so my husband called me and I told the man that I was looking for a pool cover quote- manual and automatic. He said ok and went out to the pool. He came back to the door and left a tag saying no one answered and said we needed to reschedule. When I called Leslie's customer service I spoke to 2 different people- the 1st kept trying to get me to reschedule and when I asked for a manager, she said no one was available. I think there was a language barrier because she was understanding my request/questions. The 2nd lady I spoke with was very nice, they said they would have the pool tech call me back, but of course he never did. I would never use them for any service or buy anything from their store because this has been a terrible experience.

Liz at the Simpsonville, SC store was very helpful getting a refund for us that we were having an issue getting corrected on an ordered item. She is very knowledgeable.

They don't answer their phones (they used to). I called bother the Poughkeepsie NY and the Danbury CT stores two days in a row and nobody answers. I like to give the Brick and Mortar companies my business but with customer service like this I'll just use Amazon.

Brandon Florida #233 Store looks like it closed the way it is located. No open/close sign. Brought in a 2.5gal jug in to fill with chlorine. I said I wan this filled please. The guy say you can exchange it with one filled over there. I said I want mine filled I just bought this jug last time i was in and everyone exchanges there beat up ones for the best one. He said well i suppose i can do that. Then an off duty worker butted in on my conversation while I was paying. He did not know the context and tried to lie to me and misrepresent a product. I caught him and he felt foolish in front of the co-workers and then tried to pick a fight with me. I hate this place.