Lensrentals.comReviews of lensrentals.com

I placed an order with Lensrentals and then received an email requesting my employment information, an official work or school email address, and links to my websites and social media accounts before approving the rental. I previously rented from BorrowLenses without being asked for these personal details. I felt this request was intrusive for a lens rental and was uncomfortable providing the information, so I requested cancellation and a full refund. These approval requirements should be clearly disclosed before customers place an order. The experience left me disappointed and unwilling to proceed with the rental.

Multiple times they have sent me broken used gear while rating it as acceptable. They do not have proper quality assurance and at this point should not be relied upon for anything that you may actually want to use in a professional setting. I simply cannot have gear that is just bought from them go down on set. Their unprofessional nature should not be a reflection on me. Shame on me I guess. Very frustrating and annoying to have to return used products when they could just be up front about the condition of the item. I will not use them ever again and I’d advise industry professionals to do the same. It’s one thing if I break something but broken straight from the box is absurd.

Scam... classic bait-and-switch

Absolutely horrible! I've seen mostly good reviews about this company, and they have some really competitive pricing. However, if you're a first-time buyer, forget it! They wait 30 minutes after an order is placed, then ask you for the most random information, like a website. Then they come back an hour later and say my information is fake, and they want a $4,000 deposit!!! I mean, at that point, you may as well just buy the camera outright, brand new! Also, if you're renting a camera, it's obvious you won't have the money to pay that deposit. What a scam this company is. I definitely will not be working with them.

Feel like I got robbed from them. Advertised a very good condition cfast 2.0 memory card. It came delivered and was in terrible worn condition. I don’t want to even stick it in my camera. I’m absolutely pissed save your self mental energy this company IS TERRIBLE. I’m in deep regret now because I just purchased a used camera from them a few days prior now I’m afraid something is wrong with it because of how terrible there quality control is.

Hi, here in 2026 trying to do 1st time business with this company by renting and giving them a shot, but unfortunately they declined my request. 1 camera, apparently there fake verification process couldn't verify me. Then when I called to verify, they still couldn't verify me with submitted information. What a joke.

I rented a gimbal, it didn’t have the cord I needed to connect the accessories to my camera (no problem I bought one of my own). However they ended up charging me $20 for some cable they said was in the kit that I didn’t send back which is absolute nonsense because I meticulously kept track of everything that was in that case for that specific reason, that I didn’t want to get charged for something. Go with another rental company!

I’ve had solid experiences with Lensrentals in the past, but this latest one was a letdown. I ordered a flash with a one-day buffer before my shoot—still arrived late. Frustrating, but I decided to keep the flash and went through their “keeper” purchase process. Got the quote, paid it, tossed the return box, and moved on. Weeks later, I get an email saying I’m being charged $75 for not returning the generic hard case (Pelican-style). That case was never mentioned as part of the keeper quote. No warning, no heads-up—just a surprise charge. I reached out and offered to return the case if they sent me a box. Instead, I got a response from Kelsey in customer service citing the rental contract and threatening additional charges. I said I’d be contacting my credit card company to dispute the charge. Thankfully, another rep stepped in and agreed to remove the fee while waiting for the case return. Bottom line: if you’re buying gear through their keeper program, be warned—the case isn’t included, and they won’t tell you upfront. It’s a hidden charge that feels like a trap. If you’re just renting, this won’t affect you. But if you plan to buy, make sure you clarify what’s actually yours. Disappointed to see this kind of shady practice from a company I used to trust. Do better, Lensrentals.