always the best long time customer
do not use anybody else been a customer for years
By michael
Response from LensFactory· Oct 6, 2022
Thanks for the great review!
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
do not use anybody else been a customer for years
By michael
Response from LensFactory· Oct 6, 2022
Thanks for the great review!
It took some time to adjust to the numbers/symbol etched on the lens,1/4” from the frame. The brown tint transition is basically a light tan/medium beige. I was expecting actual brown transition to sunglass. Night-time glare while driving is disturbing.
By Karen F.
The best experience! I sent some vintage frames to just try out the online experience. My glasses were back before I could even check to see if they were received at the lab. The quality and progressive lens alignment is perfect.
By Paul S.
Response from LensFactory· Oct 6, 2022
Thanks for the great review!
Fast and reliable service. Quality product delivered. Will definitely use again.
By Dave C.
Response from LensFactory· Oct 6, 2022
Thanks for the great review!
Great service and received my glasses in a timely manner.
By David S.
Response from LensFactory· Aug 29, 2022
Thanks for the great review! We're happy we met your expectations!
Outstanding quality. Was very skeptical much better than the no line for driving.
By Troy
Response from LensFactory· Aug 29, 2022
Thanks for the great review!
Thank you. Faster than expected.
By Gheorghe A.
Response from LensFactory· Aug 29, 2022
Thanks for the great review! We aim to exceed our customers expectations!
I sent in my sunglasses frame for new lens. They were returned looking like new. I switched from a brown to a gray lens color and am very happy with the result. I will definitely use LensFactory again. You can’t beat the quality, price, and fast service!
By Susan C.
Response from LensFactory· Aug 29, 2022
Thanks for the great review! We're so glad you'll use us again in the future!