Very fast, great quality
We got the glasses very fast, and they look great. It's great this manufacture works with glass, not only with plastic. Glass is preferrable.
By Irina
Response from LensFactory· Sep 11, 2023
Thanks for the great review!
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
We got the glasses very fast, and they look great. It's great this manufacture works with glass, not only with plastic. Glass is preferrable.
By Irina
Response from LensFactory· Sep 11, 2023
Thanks for the great review!
The web site is well laid out, informative and easy to use. The ordering process is straight forward and when you place your order you'll get an rapid response with informative follow up. I have ordered 3 pairs of glasses with no issues and they met my best expectations.
By Luke F.
Response from LensFactory· Sep 11, 2023
Thanks for the great review!
I love my new glasses. It took no time at all. The lenses are so good! The quality is great !
By LeeAnne C.
Response from LensFactory· Sep 11, 2023
Thanks for the great review!
I ordered and paid extra for Transition lenses, but when I received them they did not have transition lenses. Customer service only goes to voicemail, there is no way to reach anyone to help.
By Miles F.
My experience with lens factory is always excellent customer service the website the shipping are all professional.
By James S.
Response from LensFactory· Sep 11, 2023
Thanks for the great review!
Received hi-index glass lenses. The lens is optically great. The Free anti-reflective coating does not combat reflection well. I guess you get what you paid for. Id prefer to have a higher quality anti-reflective treatment option and paid more for that a better treatment. The reflection of light covers a significant portion of the lens surface.
By Peter G.
Response from LensFactory· Sep 12, 2023
Thanks for the review. If you'd like to reach out to customer service to see what we can do for you, please do so - 800-604-5062
Great Service.. Glasses received on a timely manner.
By Mike G.
Response from LensFactory· Sep 11, 2023
Thanks for the great review!
LensFactory got my trifocals right. Now I can see my computer in med-range. They worked with me to give me the right choice in a lens. Good, competitive pricing.
By Dick M.
Response from LensFactory· Sep 11, 2023
Thanks for the great review!