Lens factory, I love you...
Great customer service. Extraordinary Personal treatment Delivered faster than promised... And prices that can't be beat... I think I'm in love.
By Michael H.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
Great customer service. Extraordinary Personal treatment Delivered faster than promised... And prices that can't be beat... I think I'm in love.
By Michael H.
Fantastic experience all the way around. Great quality, Fast turnaround. Great customer service. So happy I gave them a try. 1/5 the price my optometrist quoted me. Thanks LensFactory. You're awesome!
By Les
No problems you get exactly what is stated on website.
By Timothy S.
Lens factory made my new lens for frames that I had chosen for a reasonable price and excellent, proficient service. Thank you Lensfactory!
By Lisa C.
They remade my lenses at no extra charge even though the mistake was in the prescription that I originally sent them.
By Customer
The service was great. Talked with Maddy on the phone and she was very helpful. The glasses were ship to the !ensfactory in a box provided by the company. I typing this review with my glasses that just arrived from the company. Very satisfied with results. I will recommend this company to my friends. Thank you, Bill
By William F F.
Pleased with quick, quality response. Lense replacement was perfect.
By Steve - S.
Very happy with my new lenses
By JW