Easy fix
When I got confirmation via email of glasses received, it was attributed to another name, not mine, but had correct email address. Noted this and it was immediately corrected.
By LESLEA
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
When I got confirmation via email of glasses received, it was attributed to another name, not mine, but had correct email address. Noted this and it was immediately corrected.
By LESLEA
Your service was very good, quick and accurate. Will do ordering for lenses again.
By Customer -- D.
From customer service to final product you can't beat this company.
By Jim
I have tried several online lens replacement companies over the years. All have done a good job with the lenses, but LensFactory did about the best, at a low price, and with the fastest turnaround I've received from anyone. I'll be back.
By Mike D.
Response from LensFactory· Jun 20, 2016
Hi Mike! Thank you so much for the positive feedback. We try our best to make perfect lenses in a timely manner, and make all of our customers satisfied customers. If you ever have any questions or concerns, please contact us anytime :) [email protected] 1800-604-5062 Warm Regards, Madalene Cockriel
I ordered new lenses after getting a new prescription through my health plan. LensFactory offers three shades of gray for single-vision sunglasses. I ordered the shade in the middle on the darkness scale. I got them and they were too light. LensFactory took them back, re-tinted to the darkest shades and now I have a great pair of "new" glasses. All this at a great price, just $71 and all-free shipping.
By Dan
Prescription is correct and lenses well fitted into my existing frames.
By Robert A.
I love the reasonable price. Great communication and service. I used my previous frame and fit my new progressive lens into them. One I receive the 1st back I sent them another. Now I have a back up. Fast shipping and good turn around time. Used the prepaid shipping. thanks. I been telling everyone about this site
By George A.
This was my first time to use an on-line service for glasses. I ordered new progressive lenses for my sunglasses and am super pleased with the results. Turn-around time was fast.
By Customer
Response from LensFactory· Jun 20, 2016
Hello, Thank you for the positive review! We understand that ordering online can be scary. We are glad you chose us and we were able to make you a happy customer :) If you ever have questions or concerns please contact us. [email protected] 1800-604-5062 Warm Regards, Madalene Cockriel