It has been a pleasure dealing with …
It has been a pleasure dealing with your company, prompt and reliable
By Otto
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
It has been a pleasure dealing with your company, prompt and reliable
By Otto
Fast turn around.. excellent customer service
By TILDA
Rimless glasses that were my favorite for years, were redone by LensFactory with a new prescription and new screws, and now they are better than when they were brand new. Thank you LensFactory for NEW old glasses!! I WILL be using your service again!!
By Jean
Everything came out perfect but I expected my transition lenses to be darker and to work while I was driving
By Mitc
My first experience with LensFactory couldn't have been better. Excellent communication through the process was followed by delivery of lenses in my existing frames that seem flawless.
By Lee
Quick turnaround. Outstanding customer service!!! High quality craftsmanship. Very satisfied. Already placed a second order. Only surprise was the sample glasses I sent along with my frames came back pretty mangled and unwearable. Not a big deal since I had no intention of wearing them ever again.
By John
Easy to order, good value, quick service and delivery, and quality lenses.
By Tor
Well made lens. Professional
By Richard