NO ONE WAS RUDE
NO ONE WAS RUDE, PEOPLE WERE NICE, ORDERING WAS EASY. THE PRODUCT OUTCOME WAS CRAPPY. THE LENS QUALITY IS SHITT. I CANNOT SEE WELL WITH THESE LENSES. MY PERIPHERAL VISION IS EXTREMEMLY FUZZY. WASTE OF MONEY
By Susan
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
NO ONE WAS RUDE, PEOPLE WERE NICE, ORDERING WAS EASY. THE PRODUCT OUTCOME WAS CRAPPY. THE LENS QUALITY IS SHITT. I CANNOT SEE WELL WITH THESE LENSES. MY PERIPHERAL VISION IS EXTREMEMLY FUZZY. WASTE OF MONEY
By Susan
Working with this company was a great experience, top to bottom. The lenses I received are high quality, and the customer service was polite and responsive. I plan to use them again in the future.
By Heather
Very professional
By Michael
Response from LensFactory· Jul 28, 2017
Thanks for such a great review.
Excellent customer service. Great turn around time. Would definitely recommend
By Michael
done well on time
By Peter
I was inconvenienced and completely disappointed. After sending my glasses for the lens' to be relaced, I was told they don't do replacements on glasses with my type of lens. I wish there was something on the website that explains what lens' they can replace and what lens' they can't.
By JV
I had been looking for glass lenses for my glasses, and Lens Factory had them. Great price and quick turn around. If you want a clear view without haze. Glass is the way to go. I'll only get my lens from here.
By Steven
Excellent experience! All worked out well!
By Mom