My glasses with the new lenses turned…out Perfect.
My glasses with the new lenses turned out great.The process to get them done was sooo easy. I plan on getting more lenses replaced soon!,
By Shelly
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
My glasses with the new lenses turned out great.The process to get them done was sooo easy. I plan on getting more lenses replaced soon!,
By Shelly
My experience was great due to the explanation about the product I was interested in, by the customer service person. She walked me through and explained the process and how long it would take from sending and receiving my order back.
By michael N.
This is to amend previous review where new lenses did not improve vision. We discovered I'd submitted an old prescription by mistake. Company didn't notice my mistake and wants to replace lenses with new prescription. Thank you Lens Factory.
By Jason W.
I was pleasantly surprised with the lenses that you furnished me with. The yellow tinting is delightful and the transition goes from clear yellow to very dark. Most helpful in the Arizona Sun. My prescription seems to be spot on. I wear my glasses daily with great comfort.
By Richard I.
Glasses returned in great condition with the correct prescription and tint. Thank you! Susan
By Susan I.
The quality of work on my eye glasses and timeliness of the order
By Kim R C.
did not know that ALL polarized lenses are darkened
By Wayne W.
I am so happy to have my frames sent in to Lens Factory! They are trust worthy. I was impressed with the quality of my Lenses. I will use them again! Oh and the customer service was nothing less than professional!
By Linda M.