Love my new glasses.
Love my new glasses.
By MICHAEL
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
Love my new glasses.
By MICHAEL
I have used LensFactory several times and I am always very satisfied.
By Vicki
Great and fast service!! I needed to get my 2 pairs of glasses back before my trip and Andrea worked diligently to make it happen! Very impressed and grateful! Great service, Best price too. I’m a customer for life! I recommend LensFactory to everyone
By Gina
Great prices on replacement lenses. I've sent several pairs for reading, progressive, and sunglass replacement. Highly recommended.
By Al
I've just completed my third order with LensFactory - this time, a new of sunglasses with polycarbonate progressive lenses placed in my Maui Jim frames. Very easy and smooth throughout the process. The long delay in fulfilling my previous order in 2018 seems to be past. It seems LF is back to its former self, providing excellent value, fast service, and a really fine product.
By Barry B.
I have been a customer for many years, the quality of service and the glasses remains first rate - you can depend on them.
By Houston
I have purchased frames from this company many times. They always do a stellar job. I purchased the glass prescription lenses and mailed in my frame. Comes out perfect every time!!!!
By Winter
Really satisfied with the service I received. This is the second time I've used them and will use them again when I need new Glasses.
By Michael