You get one star
You get one star. My lenses are back ordered and haven’t even shipped yet. And you want a review of my experience with you! Here it is. One star for your lousy service.
By Greg
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,438 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!What makes us different? A couple of things. We offer amongst the lowest prices of any contact lens seller online or in-store, through our bulk buying and independent price setting. We have the largest independently held inventory of contact lenses in our warehouse, so we ship most orders within 24 hours. Ordering through us is incredibly easy, requiring - 1) your order information, and 2) the name and contact info of your eye doctor (or copy of your prescription, if you have it) and we can take care of the rest.Also, everything on our website is designed for simple user interaction whether you’re placing an order, changing a prescription or checking on an order’s status. This coupled with genuine caring customer service means a smoother, worry-free experience. Just what you want when you order contact lenses. We even have an online eye exam service to save you the doctor’s trip.Contact LensesBrandsOnline Vision Exam
Lens.com (lens.com) has 11,438 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
11,438 approved reviews, newest moderated first
You get one star. My lenses are back ordered and haven’t even shipped yet. And you want a review of my experience with you! Here it is. One star for your lousy service.
By Greg
The ease of the order.
By Frances
Very easy-to-navigate website. I placed my order with a new doctor's prescription and checked out within five minutes.
By Robert
So fast and easy! Just log in to your account, edit information if needed, upload your prescription....done!
By Kathy
Did the online eye exam for prescription renewal, it was quick and easy!! Ordered my contacts quickly afterwards. Painless process, would highly recommend!!
By Rhonda
The order states delivery in 5-7 days. The actual order won't be delivered for 9-14 days.
By Ella
They never ship on time! Dont order from them!
By Jessi
The eye exam was quick and easy, and I got my contact lenses very quick after ordering. Always have a great experience with Lens.com!
By Amanda