Overcharged $30
Total was 29.00 with 9.99 shipping charged me 65.00 makes no sense can't get anyone on customer service number the virtual help didn't do anything asked me 3 questions and said thank you have a good day
By LongDongSilver
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,438 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!What makes us different? A couple of things. We offer amongst the lowest prices of any contact lens seller online or in-store, through our bulk buying and independent price setting. We have the largest independently held inventory of contact lenses in our warehouse, so we ship most orders within 24 hours. Ordering through us is incredibly easy, requiring - 1) your order information, and 2) the name and contact info of your eye doctor (or copy of your prescription, if you have it) and we can take care of the rest.Also, everything on our website is designed for simple user interaction whether you’re placing an order, changing a prescription or checking on an order’s status. This coupled with genuine caring customer service means a smoother, worry-free experience. Just what you want when you order contact lenses. We even have an online eye exam service to save you the doctor’s trip.Contact LensesBrandsOnline Vision Exam
Lens.com (lens.com) has 11,438 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
11,438 approved reviews, newest moderated first
Total was 29.00 with 9.99 shipping charged me 65.00 makes no sense can't get anyone on customer service number the virtual help didn't do anything asked me 3 questions and said thank you have a good day
By LongDongSilver
I've already sent a email to Jennifer, I don't have time to write all my grievances again
By Pam
Easy to order contacts..
By Heidi
Las instrucciones en español. La compra fue rapida y facil.
By Glenda
Great product quality, fantastic paladin and fast delivery. Very pleased.
By Ronda
Everything was perfect. Arrived on time! Thank You!
By Joe
Easy reordering proceedure
By Richard S.
Ordered and paid for FOUR boxes - only received TWO boxes. I will contact customer service to hopefully have this resolved - have never had this problem before in working with Lens.com.
By Catherine