Lens.comReviews of lens.com

Dishonest, intentionally Lens.com has one of the best prices for their contacts but they are intentionally misleading with their advertised price. They tell search engines that I can buy Biofinity Multifocal contacts for $29.49 per box of 6 contacts each, after rebate, if I buy 4 boxes. As I'm placing my order, the screen reads exactly as the search engine described. It even extends the price for 2 boxes for the right eye, $58.98 and 2 boxes for the left eye, $58.98. That should be about $130 in total after adding about $10 shipping. But after I've provided all the information they request, they want to charge me $403.47. After the $145 rebate, that will be $258.47. Which is what they say on the checkout screen. So the price per box for 4 boxes is not $29.49 per box after rebate. That's a blatant lie. The price per box is $62.255, ($258.47 - $9.95 shipping / 4). Lens.com lies to you, intentionally. They've had a variety of lies for many years. But their end price is still better than many of their competitors. But not all! I placed my order elsewhere at a lower price but they would only let me buy two boxes total at their "first order" price.

I should be able to upload new prescriptions and change my doctor in my account information. My prescription is the same but Doctor is different. Now it will take longer to receive my contacts because you will call to verify the with wrong doctor and will have to reach out to me.

Still do not know what I wss charged for. Though it would be between $125 - $150. Came out to $275 ???

very slow pay cycle

Good contact but did not receive rebate. Contacted Lens.com and they only told me it was eligible and contact the rebate company. I contacted rebate company and they told me they didn't receive. What a joke. Happened before and I had to contact them to get the rebate.

They charge you an extra $50 at checkout (after taxes and shipping) without telling you. When you ask why they give some lame excuse that makes no sense.

I ordered contacts on Feb 27 expecting to have contacts in my mailbox any day now, but instead I got an email informing me that they didn’t really have my contacts in stock, and now they claim there’s a shortage with the manufacturer and it may be March 24 before I get them. They did issue a refund, but I had to call and ask for it. Why did this take an entire week to tell me? When I go to 1800contacts, it says how many boxes they have on hand. This company just assumes they can get everything and makes an ambiguous statement that “over 90% of lenses are on hand in the warehouse”. They go back and say it “may take up to 5 more days for toric lenses” but we’re talking about an entire month here. I’m angry because I’m overdue for new lenses already and now have to start over waiting another week somewhere else. This is incredibly irresponsible business dealings. Don’t sell things you don’t have, and if you do, be upfront about it in each order.

Pricing is not transparent "fees" add 73% to the cost.