LearnDashReviews of learndash.com

For basic uses, LearnDash is quite a good plugin. You can create your courses easily, add quizzes and the design is appealing. The troubles begin, once you want to build a proper learning management system (be it public or within a company) with clean unenrollment processes, data analysis or ongoing (subscription) products. For a proper learning management system, we expect it to provide out of the box: • exact dates of when a user enrolled and when a course expired for a user • past data, even when a user unenrolled or a course expired • ability for users to retake a course a second/third… time, still have the first round data for comparison (see separate clean first/second/third round data) These things are (currently) not possible with LearnDash (unless you pay a programmer and develop something on your own). 1.) Unenrollment process: users are unenrolled after the expiry date ONLY IF they log-in into their account, the admin manually visits their backend page or the admin manually removes them from the course settings page. There is no option in the ProPanel, where you can differentiate between users that are “enrolled and expired” and actually “enrolled and have access”. This way an admin could at least clean up the data from time to time…. AND the date of the expiry, that you will see once a user is unenrolled is not the course expiry date you set in the course, but the date of the manual action. So if you do one of the actions a year from the expiry date, the data will show the date of expiry a year from the course expiry. This way the data becomes useless. 2.) Data overview: Quality of data put aside, there is no overview of data of users that have already taken a course and are unenrolled. If you updated a course and want to check if users are performing better, or if the close rate went up, you cannot run a comparison to previous participants. The past data is there (kind off, see next point) in the backend within each of the specific user accounts, but only available on a single user basis. You cannot pull a report. 3.) retaking courses: for each user, there is only one instance of a course allowed. You can delete the course data from the user’s account, once it expired, but then you will not have any data for future reference (not even a start date), not even at a single user level. Or you leave the data, but when the user is enrolled in the new course, the dates at the user level for expiry show the past expiry data. Yes, a user shows as being expired in the past even when enrolled and active anew….. Confusing? … yes, totally. Given the way this works, you can assume that there is quite some useless data even in your current reports (i.e. expired users that did not visit their course after expiry will show as in progress, active users with new course will show as expired....). I am not the only (and probably not the first) one who brought this to LD’s attention. There are other people in the LD facebook group that actually stated they had to develop own code months ago (after contacting LD), to get around these problems. What does LD say about these problems: Support: “At this time, unenrollment after course expiration functions the way it is intended”. No answer in facebook group: I have also posted this in the Facebook group directly to “the Senior Director of Customer Experience at StellarWP”, during a different topic, after he told me, to give LD a new chance. They were just acquired and promised to improve on the support. That was October 12th. 6 weeks later, still no answers. No answer during/after online meeting: I gave them another chance and joined the online study hall about ProPanel on October 14th, where I also asked a different person the same question. They were showing the new ProPanel, but if the data is not treated in a proper way, you still get useless data as output. I was promised an answer latest two days after the meeting. No answer after 6 weeks. In summary, if you want a very simple setup, always delete all the user data after the course, do not want subscription or clean data analysis, this is a good tool for you. Everyone else, look somewhere else. EDIT 10.12.2024: Deducted a star for the following behavior: Publicly LD replays fast and the below reply states how I should get in touch and LD wants to help. So I did write a day later one more time. I used the LD ticketing system and addressed it directly to Amanda. About a week later, I got a mail to rate their support on ... what? .. I have never received a reply. Now two weeks later, still no reply. I really dislike companies that act great publicly, but do not act on their word when the actions are not visible. EDIT: 19.12.2024 still no reply

The service I received from the LearnDash support team is second to none. They were very responsive and gave me the answer that I was looking for in a timely manner.

I’ve had an incredibly frustrating experience with their support. Responses are excessively slow—sometimes taking up to a week—and the solutions fail to address the issues effectively. It gives the impression that they lack the ability or willingness to resolve problems properly. If I weren’t so committed to their system, I would have switched providers by now! This is my second review, and I’ll continue to share my feedback until they make meaningful improvements. I cannot recommend working with them unless they address their support delays and overall service quality.

Learndash support replies quickly and with solution to my issues. Thanks

Great product and the customer service team is great. They are very quick to respond and incredibly helpful. I expect to be using LearnDash for many years to come for my small business.

Was able to solve my issue quickly!

very responsive support.

Generally speaking, the LearnDash plugin has been working very well for us. We encountered an issue after having migrated to a new hosting provider. The learndash support team helped out, and we were able to resolve the issue. Good work :).