LearnDashReviews of learndash.com

Purchased LearnDash and upgraded our license to access groups; however, I have been unable to download them, and I submitted a ticket for support with no response. You can call Liquid Web, but LearnDash does not have phone support. This is not an issue that should take 3 plus days to resolve or receive any response?? The license should unlock the features for download.

Support is fatal

We have been "battling" with Learn Dash. Prior owners (Stellar) were terrible and the transition was so bad that they left us wit NO SUPPORT for a month. We were just trying to implement payments like PayPal and they could not answer us. Then they mentioned that the person that was helping us was gone. Then they offered advise with no screen links or breadcrumb clicks to find options and those options noted were not there. Now, today 07/29/2026, new owners... we have a problem with security and it is not good. It is 100% their fault and it will lead to no-trust for emails and possibly our website. Their signup page lets people register first and then buy courses once registered. But that allows bots to gain access to the WP new user interface and make fake accounts. We're seeing 1-2 per hour now. A simple .HTACCESS change could solve it, but we are on a "Hosted" plan and have no access to that .HTACCESS file area. No response since this morning and I sent them the .HTACCESS solution!

I honestly can't recommend this company. LearnDash (and Liquid Web, their parent company) may be cheaper than other LMS softwares, but their customer service sucks!!! If you have an issue that can't be resolved by filtering through their docs or chatting with their AI assistant, then good luck! Expect to be left out in the cold to fend for your self because it's hit or miss if you will get a response if you try to contact an actual Human. Expect to see an ongoing message upon submitting your ticket that they are aware of an error with the contact form. Well lemme tell ya, that error has been up for weeks now, so if their techs don't have a known support error like that resolved by now, it loudly says to me that either their totally incompetent - or just don't care about the lifeblood of their business: The Customers (I'm inclined to believe the ladder). The software may pan out okay, but I feel really uneasy just thinking that if something goes wrong that I can't figure out myself, then I'm screwed and left out in the cold! And you probably will be too. And to top it off, I see that they've recently raised their prices. Well, one thing they forgot is to raise the level of their customer service along with. Risky Business - Not Recommended!

Worst support ever. Our site has been down for days, we have paid for years for this software and the support has always been terrible, but our options are limited to what we can afford. Be warned since they were acquired it has gotten worse.

Disappointed after years of satisfaction — LearnDash App is not ready for business-critical use We are a company offering online courses in nautical education and certification. A few years ago, we chose LearnDash as our LMS, and until recently we had been very satisfied with the platform. Unfortunately, our experience changed completely after purchasing the LearnDash App solution. We invested a significant amount of time and money during the spring to launch our own apps, which were planned to be introduced during a major trade fair we attended in March. Sadly, LearnDash has not delivered a functioning app solution. In the beginning, support responded quickly and helped resolve some bugs. However, one major and business-critical issue still remains: courses do not appear after opening the app. This makes the app essentially unusable for our students. We reported this issue on February 21, and it is still unresolved at the time of writing. Even more frustrating is that we have had to contact support ourselves for updates, rather than being proactively informed. The response has remained more or less the same: they are investigating and will get back to us. The case is now around 90 days old, still unresolved, and affects a core function of the app. Because of this, we cannot recommend LearnDash to businesses, especially companies that depend on their LMS for revenue and commercial operations. We have lost significant income due to LearnDash’s delays, and the situation has damaged both our business and our competitiveness. After being happy LearnDash customers for several years, this has been a very disappointing experience.

Had to solve an urgent issue alone after a while of waiting. 5 days waiting and i get a basic email reply that is not even related to my issue. Then get another email response after 5 extra days asking for more info. Well after a while, you solve it yourself and give up on there support. I just wish I did not purchase the update, since it broke the website, customers where mad. Should I have kept the old version without having so much issues.

Tried to test Demo template never could, wrote to support never answer, same like tutor lms, maybe the same people, not recommended