La-Z-BoyReviews of lazyboy.com

I think 1/2 star would be more appropriate. We ordered our couch on May 17, 2021. It was delivered March 31, 2022. I called every few months and was told "middle of next month" every month! Absurd. Will never order from them again.

I purchased a very very expensive recliner from lazy boy. I was very happy with it and it’s motorized. I had a problem with the foot rest it would open but was lopsided. I phoned lazy boy in Sarasota FL in January 2022 and had to wait 3 months for the repair man to come over. He came over said it was broke charged me 85 dollars said he will order the part! He said another 3 months to get it and fix it! I called lazy boy and asked if they had someone else they said no. I’m handicap have leg issues now I’m stuck waiting another 3 months. Never again i will go out by a cheaper chair throw it out when it breaks! I thought lazy boy was more reputable I’m very upset 6 months total to repair my chair!

I purchased furniture, last March, from Lazy Boy. I received a statement, in November, saying my balance had been paid in full and I received a refund check because of some disputes over what I had purchased. Now, this March, I receive a notice saying I still owe $1504 to be paid by April 2 or interest charges will be added. The purchase was interest free for a year. Which to my calculations, should have been this March but now my payment due date is April 2. I will not be charged all of the interest if I make the payment by then. I think it is clear what is going on here. I have many family members, who are lawyers, and one of them has pledged to take this on for me and at no cost to me. I would be forced to pay this bill, to protect my credit, if I didn’t have someone to help me at no charge. I wish everyone, who had dealt with Lazy Boy, had this resource available to them. I should have read the business reviews before dealing with lazy Boy. It just didn’t occur to me to do that because I thought Lazy Boy was a fine furniture company. I, now, have read these reviews and I really wish I had done that before my purchase. I have been told it is because the furniture was delivered at two separate times. The couch was not delivered until November. I paid my last bill in November and if the $1504 is a separate charge why am I not getting a bill until March four months after that delivery was made. This is exactly the amount that was disputed. From the reviews, I know that many people have experienced a multitude of problems with this company. You can read the reviews for yourselves. A common excuse I saw many times was Covid. I can certainly understand that when the review was about timely deliveries but not for any other reason. My husband, of fifty two years, recently passed away from Covid and I find it particularly offensive to hear this. I have written this review from my husband’s account because I do not have one.

On Aug. 29, 2021my wife and I went to Lazyboy Furniture Gallery in Lakeland FL. We ordered over $10,000 worth of custom furniture. Sharon, our sales persson told us tha there could be a 4 - 6 month wait or longer for our furniture. Sharon also said our furniture would probably come sooner. Sharon and the store manager, Debbie aredisingenuous, they promise to call you back and they rarely do so. When I last spoke to Sharon I found the the production of our furniture whas do to begin later this month. I wanted to cancel my order because of the way I was treated by Sharon and Debbie. My initial purchase order was not correct and the amended order was $500.00 more. For my $500.00 Lazy boy threw in 4 pillows. I am told that I must take delivery of the furniture weather I want it or not. 1) My first order was not done correctly, 2) My sales persson does not return calls promptly and sometimes, she doesn't return the calls at all! The store manager Debbie, does not return calls promptly and sometimes she doesn't return the calls at all. All the joy has gone out of this purchase! When I look at my new furniture if I get it I will remember how poorly I was treated by the staff at Lazy Boy! The sales taticts used by our sales person bordered on lying. Sharon did make us awhere that our order could take 4 - 6 months or longer, however she also said that the orders normally do not take that long. I think that is a vailed lie. If I really thought that it would take 6 months or longer to get my furniture I would have gone elsewhere.

Bought two couches from them about 5 years ago. Was assured that the units were all aniline leather. Now the arm is peeling it is obvious they misled us. I will never buy anything from them and will also recommend that no one I know buy from them. Dennis S

A iridescent green colour starting shining through our three, leather light blue sofas. One piece had been repaired in the corner with the same iridescent green colour showing in different areas. There are iridescent green finger marks around the repair and it has pinky tones in other areas. The colour appears to be coming off. I had a problem with my first La-Z-Boy sofa years ago, the arm had crepitus and was badly scuffed The retailer was being blamed. This extensive colour variation could not be done outside the Chinese factory. I notice that there is an annoying squeak in one piece. I suspect the frame isn't up to scratch, my previous La-Z-Boy also had frame crepitus. The pieces is long, with no middle leg. One thing I don't like is where the sofa and chaise join, there is no leather so you can't use them as stand alone sofas. The price paid would warrant the extra leather! A claim was lodged with La-Z-Boy on 29/11/21 through VIP Cairns. Someone was supposed to view the sofa today but didn't come, a week later I called the store and they finally came out and saw the colour variations. Geoff from VIP Carins seemed suprised at the extent of the iridescent green and pink colour variations all over the three pieces of the light blue lounges. He agreed that this was done before construction of the lounges. 29/11/21 - VIP lodged a claim with La-Z-Boy lodged, no claim number supplied, claim rejected. 14/12/21 - La-Z-Boy responded to my complaint on Review site. 27/12/22 - contacted La-Z-Boy on Facebook and was told I would receive an email very soon. 02/01/22 - I received an email from La-Z-Boy requesting more information. 02/01/22 - the requested information was emailed to La-Z-Boy. 10/01/22 - emailed La-Z-Boy asking how the claim was progressing. 10/01/22 - La-Z-Boy replied requesting information. 10/01/22 - La-Z-Boy was supplied w ith the requested information. 12/01/22- VIP advised La-Z-Boy rejected the claim without seeing the sofas. VIP verified the colour problem. The squeaky noise was reported. We were told there was no La-Z-Boy rep to inspect the sofas, the claim has been rejected, even though the problem has been verified by the supplier, so what happens now? TLT013597351 PO#64764 & TLT013976001 PO#65224

We received our sofa and love seat just fine. We just ordered extra fabric to have fitted arm covers made and it will take 2 or 3 months just to get the fabric. That ridiculous to me to have to wait that long just for fabric

A delivery date was set when we bought two recliners, after waiting an additional two months, they arrived (10/2020) slightly one year later one chair has serious frame problems, a repairman came (12/16/2021), he ordered parts that REPAIR, parts were to arrive one week later (12/26/2021)It is now two weeks later. No parts yet and no email or text to let me know why not, although I was told there would be updates. 12/28/2021 I called LAZY BOY was given option of a call back, which they did I was put on hold supposedly to transfer me to repair department where another call back option would happen but did not. After 15 minutes I hung up. I then called back, same nonsense then the call back option. I gave my zip code and phone number. A person did call me back and asked numerous times identifying information then abruptly put me on hold for 30 MINUTES listening to tinnish sounding music, silence would have been much more enjoyable. I became angry hung up and called the store. The only way to get service was to speak to someone who thought I would purchase another piece of furniture, not likely!!! The clerk put me on HOLD, then transferred me to repairs who took all my information for the umpteenth time.... I was told parts would arrive at my home tomorrow. I have to wait until January 13, 2022 for my chair to be repaired....what time remains to be seen..... I'LL GET A CALL BACK!!!