La-Z-BoyReviews of lazyboy.com

Utter junk and no response to my claim for a stained back on my sofa even though it was under warranty- utter waste of money! As instructed I went back to the shop I bought it from for them to refer my complaint - never heard anything more.

I ordered a manual recliner, took 6 weeks to get. After a week I noticed when reclining something was rubbing. After contacting customer service and scheduling a repair person, that took 3 weeks. The 3rd party repair person was only a parts changer, knew nothing about troubleshooting. Ended up getting another recliner, that was in stock, and was told, this chair is upgraded with some type of firm cushions. Well this recliner was so uncomfortable, I didn’t want, ended up being a discontinued upgrade that nobody wanted. So I went with a power recliner that much more costly and in stock. Started noticing fabric lint on my rug, and thought maybe it was just because it was new. No, it kept shedding, plus something in the back was loose. Like it was coming apart, plus the power lumbar seem to be all the out from the start. This has been 8 months of this. Their finally are giving me a refund, like I had ask for on the first recliner. Now I’m getting the run around with my refund, it’s like they have no clue what to do or they just don’t care since it’s a refund. I will never buy another La-z-boy ever. I bought a Frex-steel, so far so good, much better built than lazboy.

bought a 3 piece L/R set and it is just plain JUNK, the sofa and love seat are so UNCOMFORTABLE that after 10 minutes I have to get up because my back hurts so much, also when they where going throught he mfg. process they did not pull the fabric tight enough causing WRINKLES...I can't believe after all the NEG reviews this co. is still in business, I will be reporting them to the Better Business Bureu, and will ask all my friends, family and neighbors to also contact the BBB, also going to take out an add in local newspaper and tell the world what a CRAPPY PLACE this business is...Have already talked to the editor of several different Newspapers...They should change there name to LOUSY BOY

I originally went in because I wanted an office chair and due to them moving location they didn't have any. But was told to look around. I found a painting I liked and went to the cashier to buy it. She came up pissed off and said it was too late to purchase anything and she didn't want to run it. I was then escorted out while there were other people still in the store. It was 5:52 pm they closed at 6. I had cash/card ready. Honestly I am grateful to have this experience as it warns me to not do business with them in the future. Please spend your time shopping elsewhere, where they actually want your business.

Bought a sectional that was on "clearance" we were told ot was being discontinued so we should buy more pieces now if we wanted them. We purchased an extra piece and were told it would come with the order. I called the next day and added another console again were told no problem it will come with your delivery. Delivery day arrives and only the original sectional. The drivers had no idea and barley spoke English they were nice and did a good job but weren't helpful so no solution there. Called the store and got someone who has only been there 5 days but will have the manager call me back. No call back. The next day we go to the store and are treated like yesterday's garbage. Sorry Im busy with a customer but your pieces are being built and will be 6-8 weeks what? Lies so it isn't discontinued and wasn't delivered as promised. We canceled the order and again no apologies just treated like we did something wrong. Wasted our time going there. Terrible customer service and treatment you like crap after the sale is made. And they are busy screwing other people over and dont have time to resolve an issue they made. Said he thought he told us it would build biggest lie. Bad business practice lies to get you to buy. Thumbs down to the silverdale branch Jayden and the manager dont remember his name but je knows who he is.

Our sales person was very nice. The issue was we were trying to buy recliners to match the rest of our lazy boy furniture. The designer recommended a custom made leather. We went with it but when we received the chairs and they totally clashed. Sent pictures to sales manager and she thought we could pull it together with a new rug and accessories. I was not asking for my money back but instead of spending more, I was hoping to get chairs in a leather color that did not clash with the current furniture. No resolution was given. I will never buy or recommend lazy boy again. Note -make sure the designer come to your house. Waiting for a call on a cut in the leather that is not even 24 hours old. Totally dissatisfied customer.

If I could give Lazboy Furniture no stars I certainly would!! I bought my Lazboy Recliner 1/7/2024 for $2500.00+. That is a great deal of money for a crappy chair in my book!! Lazboy delivered my chair on 2/17/2024. On 3/1/2024 the chair would not recline, heat, massage or anything. I immediately called Lazboy and the girl I talked to said she would have the service people who fixes these call back. NO CALL BACK call back on on 3/2,3/3,3/4 Finally on 3/5 a man from the service company called and said that a service guy would call and let me know when and he can come out and fixed the chair. On 3/7/24 they guy did come out but could only fix the chair temporarily and that he needed to replace the whole computer and come back to repair it. It broke again the next day. So much for the temporary fix!! I had to wait until the part was sent to my house and call them so they could called me back to set up an appointment to return. More time passed and the chair was finally fixed UNTIL it broke again on 7/23/25. When I called service place they requested a picture of the chair and the bill of sale. What did they think I did use it for my gymnastics training? Come on I am 76 yrs old. I don't even let my husband or grandchildren sit in it. So I obliged and set what they requested. Well to make this rather long story short. I was fixed then and broke again in October 2025 and fixed again. Broke in Nov 2025 and broke again. Fixed again in Dec2025 and yes its broke again this Feb 2026. This time they insisted I send a copy of my Receipt for the chair...probably hope i wouldn't find it. Little do they know I have a whole folder I keep right on my desk for this "LEMON CHAIR". So my chair is stuck in the reclining position. I can't even sit in in now until they come back. Last I heard the parts were on order and that will be another two weeks...then they have to get the service guy to call and set up and appointment..probably another week. So my friends my advice to you is to NEVER BUY A LAZBOY recliner!!!!

We ordered 2 rocker recliners from Hamilton NZ store July 2025 in material chosen from the lazyboy fabric range inshore. 3 times our order was held up. First excuse was out of the fabric. Last two times were shipping issues. Just received a call from them saying still shipping issues and new date for delivery in March 2026! We were offered full refund which we accepted and told would need to wait a week for the refund. I would never recommend lazy boy furniture to anyone. Delivery issues. Who do they think they are?