laxride.netReviews of laxride.net

Ride was nice. Comfortable. Driver did a nice job. However, I have requested a receipt and have heard nothing back. No response at all. I’m surprised you don’t send one automatically.

Everything went smoothly and my driver was nice.

They never showed up to pick us up for ride to the airport and never answered texts. Don’t trust them!!! N

Professional and on time. I would highly recommend

Professional and on time

We booked over a week in advance and provided our destination...which is an hour and a half from the SLC airport. Upon arrival our driver pulled up and said “yeah I’m not going to Logan tonight, no way.” When I was in complete shock, as we are in a city that we have never been to, and because it was 9pm and therefore hard to arrange another ride, he just shrugged his shoulders and told us “I don’t know what to tell ya”. I complained to the company and told them he was completely rude, dismissive, and unprofessional, they said “sorry we sent the wrong guy”, and sent someone else. This driver got us to the destination, but couldn’t seem to understand us when we were asking to be dropped off at the front door of our hotel instead of the middle of a parking lot. We are so glad this experience is over and will never use this service again.

Made a mistake in booking tried to fix it immediately by calling the number which says that you cant call their phone number and give you a number to text. All communications are done through text. I ended up being charged more to fix my destination error. Was then directed to a different website to make a purchase for "$20 tip" before my changes could be made. Then come time for pick up scheduled at 2pm no ride shows up. So I text the number back at 2:15 asking where my ride is. I get a "Please hold while we get car info". Now we are more than 30 minutes late before I get the ride info saying he is 12 minutes out. Then he gets lost making it yet another 15 minutes on top. Driver was friendly but had no sense of urgency even though we left almost an hour late. And then we had to stop to fill a low tire. We went to THREE different gas stations to look for free air. Meanwhile once again I am already late to catch a flight. And on top of all that its really just an Uber driver that is dispatched for you through a third party. So just save yourself the run around and book an uber yourself. Save time, money and get better communication. I would not recommend this ride company

Jose was A joy to ride with! Great customer service!