LancomeReviews of lancome.com

Poor customer service. Faulty product couldn't dispense the Bronzer out of the bottle because the pump didn't work. Only asked for a replacement bottle to decant the contents into and this was too much trouble. Disappointing - I suppose a large brand doesn't feel it needs to look after its customers, however loyal.

Lancôme Absolue Precious Cells - nice face cream but too much overpriced.

Personally, I've tried so many brands since I become serious about sink care. Estée Lauder, shiseido, IPSA, Fancl, Decorte and Sk-II, most brands come from France and Japan. After I constantly change brands and try different products, I find lancome is the one to best suit me. As an oily skin lady, I always select the product with refreshing function. I'm reluctant to use the oil cream, not feeling good. My skin can't breathe. The products from Lancome don't give me that feeling. Instead, I feel very smooth and exquisite. Recently, I keep using their whitening essence. I'm satisfied with its effects, not immediately seeing the results. But I don't get darker at least since the sunlight is so strong nowadays.

I bought Lancome Definicils mascara online from this company. When I removed the brush from the tube it was bone dry. I had to run the brush under water and replace it into the tube before any mascara was on the brush. This item cost me over £17 - which is expensive for mascara as I normally use the cheap brands. I rang customer services and the girl told me to read the number off the bottom of the tube. Even with the most high powered magnifying glass I was unable to read this teensy print. She told me I could return it if I wasn't satisfied but I just can't be bothered. I am NOT happy. This is the first purchase of Lancome I have ever made and it will be the last. Also, I have just discovered this company test on animals.

After finally finding a shade of foundation that suited me I am so disappointed with L’ancome I won’t be buying their products again. I had tried a few shades of the teint idole foundation which I loved and all smelt amazing, like perfume. I found a lighter shade that worked for winter but it doesn’t have the same smell. If anything it smells a bit chemically / nothing. I emailed customer service and had to send the product in for testing, which left me without foundation and out of pocket. To be fair, they tested it and found nothing wrong with the product and sent it back. However, they cannot explain to me why it doesn’t smell nice (something that surely adds to the expensive price tag) and when I received the foundation it was leaking all down the side of the bottle. I emailed photos of how it had been sent back and they said it wasn’t their problem as it must have been damaged in transit. I asked again why they product doesn’t smell nice and listed the other shades I have in the same foundation that do smell lovely and they said there’s nothing wrong with it. Argh! So frustrating and annoyed hat my brand new bottle of foundation has now been ‘tested’ and leaked. For the price tag it’s not what I expect and the customer service is completely unacceptable.

I order a lot of make up online as I live miles from any shops and never have any problems. Lancôme have been terrible. I ordered some limited edition makeup items before Christmas and I was excited to open my parcel when it arrived. Unfortunately they had sent the wrong item, a pot of face cream. When I finally got through to their customer service after holding for about 25 minutes I had to repeat all my details which took another 10 minutes, the operator assured me that I would get my items and all I had to do was sent the wrong item back and that they would refund the postage. They then refunded my account with the original amount for the makeup, no apology, no products and now out of pocket for postage costs too. I emailed them at their customer services and have never heard back so basically they made an error and I had to pay for their mistake, thanks Lancôme! Rest assured I won’t be buying any more of your products and will be telling everyone I know not to bother either.

Worth company ever . i had to send a product back , they offer me a replacement which i never received after contacting them 7 times . Rude answer from the customer service over the phone that are obviously not HERE TO HELP !!!!!!! I will never spend my money again with them and as a French person i feel ashamed about this company !!!!!!!

Horrible horrible lying beauty advisors at 800 Lancome. Their products break your face out ! All alcohol Never managers around They steal points from reward program which I had 16,000 points They took 4000 claiming again they expire Supervisors are rude coropirate doesn’t care They been repremended by FDA Stay away I will been a customer since 1998