LancomeReviews of lancome.com

I was ordering a lot, but until the issue with my last order. Because of Black Friday Lancome had a deal 25% off, so I have decided to place an order. So, I have been waiting for 9 days to order to arrive, but it didn’t. So, I sent them a few emails and still no reply. They haven’t let me know whether or not the item has been shipped. However, I managed get through live chat and find out that my order was out of stock. They haven’t explain why they didn’t let me know. After sale finished, I can’t use the voucher anymore. While on the another end the lady told me that I could order as many items as I want to use the voucher unlimited times. But she didn’t get that I had a certain amount of money I could spend. And if I knew that item is out of stock before offer runs out, I would place another order. But now I left without the voucher code I can use and without the item I was after. So, I will never ever buy anything from them as I don’t expect to be treated this way.

Bought 2 Hypnose Drama Mascaras direct online from Lancome. When I started to use the first one - once I had finished my previous Lancome mascara- I discovered it was faulty. It was thick, lumpy and unusable so was the second one. I returned the items asking for them to be replaced but heard nothing. After spending a long time trying to contact them I was informed that returned items are destroyed and as I had not returned them within 14 days hard luck. I wrote again quoting the Sale of Goods Act but could not get Lancome to reply. More than £40 out of pocket I will now not buy anything from Lancome or the parent company L'Oreal or any of the associated companies Maybelline and Garnier

I purchased my first jar of Renergie Multi-Glow some months ago and now on my second jar. Truly I am so in love with this product!!!!! It has been awhile since I have been so excited about a Lancome product but this is just beautiful, it gives a wonderful feel and an amazing glow to your skin. Thanks Lancome you really got this product perfect. :) Jet

I recently ordered la vista belle on line you order did not come when I checked with dpd Lancôme had put wrong address on parcel contacted Lancôme who told me I would have to wait until returned before I got refund as a result the offer that was in at the time has ended have messaged them and emailed them numerous times no reply would never order again better off buying from stores instead think they do it so they don’t have to give offers out

Shocking delivery service and customer service experience . Still awaiting delivery of a product ordered 2 weeks ago. Have since contacted customer services twice and can’t find out what has happened with my Order and have failed to respond twice when advising they would. I also can’t cancel my order until the send it ...... will never order from them again.

A total of two liquid foundations for different skin tones. The price is not the same, but the two models are very thin, not sticky, long makeup time, even if the summer sweat will not be affected, but the effect is more significant, and the logistics is very fast, discounts are many, my friends are using。

I've just had a very bad experience with Lancome customer service in the UK. My perfume "went off" after 5 months of being open. It was the 100ml La Vie est Belle eau de parfum. It was kept out of the sun in a cool place and I've been using this perfume for years and never had a problem; it's my favourite. Or at least it was. I was made to jump through many hoops just to get them to replace it in the end. First of all, I spoke to a chap called Karl, who unfortunately appeared to only stick to a script when talking to him on the phone or on email. He asked me a series of questions, then sente a series of questions to fill out and asked to send photos - no problem. At first, he was giving me "advice" on the best way to store my perfume - all of which I knew and told him, but he had to go through his script (that's what it seemed like). Why can't customer service people act like humans? Then he gave me a freepost address to send my perfume back. They said they were going to send it to their "lab". This all took weeks. Apparently, after chasing, the lab found nothing wrong with my perfume! I was livid. They sent it back and I wasn't going to let this rest. With a baby and a toddler, I don't have much time but I was so angry I ended up going to a department store with a Lancome consession to get their opinion. They confirmed that it was off and also took it round to colleagues, who all agreed. Straight back on the phone to Lancome and I was literally pleading with them to do something about it - it's a very expensive bottle to go to waste. I asked the new customer service person to put themselves in my shoes; she was a little more human (Amrit). She said there was nothing she could do and I insisted there was. I asked to speak to the manager, so she went to ask the manager but said I would have to wait for a call back another - she'd just spoken to the manager! I explained that now were they not only calling me a liar, but their extended colleagues at Lancome. She went to speak to her manager again (obviously not busy enough to not speak!), then said I could send it back and she and her manager would personally smell it against a new bottle. I knew there was something they could do. I was exhausted of fighting for this perfume. Had it not been so expensive, I would have given up long before. Plus, I was being treated so badly, I couldn't leave it alone. Weeks passed again and I chased. They said they didn't have it yet, but a few hours later Amrit replied again and said they would be very happy to replace the perfume. There was no apology for the lab being wrong, no apologies for essentially calling me a liar, just a stock reply of "sorry for any inconvenience we may have caused you". I asked why the "lab" had got it wrong, but she said they couldn't disclose that information. I asked them to admit it had gone off and there was just a reply of - maybe it's because it wasn't kept in a cool place! I was livid again and reiterated what I'd said before. Absolutely would give them no stars if I could and I won't be purchasing Lancome ever again. Horrible customer service. Horrible.

I purchase some perfume and half way through the pump spray broke, I contacted customer service and sent them pictures but even though it was very clear to see they said to post it back that cost me €4, I made contact with them every 2nd week after and they said it was not yet processed so eventually 5weeks later I sent a more abrupt email and there reply was o your bottle was empty when it got here so we are sending it back we aren't even looking at it and it doesn't matter if the inside is broken its empty - likely from been thrown around a warehouse for 5 weeks!!!!! I send another mail with proof it was not empty when heading out for delivery but there reply was more or less a well it was here goodbye and stop contacting us, I will never buy any of there products ever again and will be happy to put a bad review on any tread that pops up about them, absolutely terrible customer service