LancomeReviews of lancome.com

Hice un pedido en la página web oficial con una promoción en la que te regalaban un set de rutinas formato viaje. En todo momento del proceso de compra aparecía este regalo en mi cesta. La sorpresa fue que al recibir mi pedido me llegaron otros regalos repetidos de menor valor y este no. La reclamación la puse al momento pero nadie me la gestionó. Tengo la sensación que se quedó aparcada desde el principio. Después de 2 reclamaciones más me dicen en atención al cliente que se han acabado existencias y que me fastidie. He realizado una compra bajo un engaño, sin más.

They take your money, then notify your order shipped and when you track the shipping ID, you find out that 10 days later it still hasn't been picked up by the carrier. Then when the carrier says they have the package they promise you a delivery date that has now gone and past by 3 days. AWFUL, AWFUL, AWFUL. And when you call Lancome they tell you it hasn't been long enough to investigate. Buyers - know that FEDERAL LAY STATES THAT BY DAY 5 A CARRIER SCAN MUST OCCUR. LANCOME IS IN VIOLATION - SO CANCEL YOUR ORDER, REFUSE THE SHIPMENT IF IT EVER COMES AND FILE A DISPUTE WITH YOUR CREDIT CARD COMPANY. As much as I like their product, I WILL NEVER RECOMMEND OR ORDER FROM THEM EVER AGAIN!!!!!!!

As a Lancôme Platinum Member of more than 15 years, I am extremely disappointed with this year’s Mystery Box promotion. At $299, this year’s box increased by $100 compared to previous years, yet the contents feel remarkably similar to past Mystery Boxes, with the addition of several small sample-sized products that would typically be offered as a standard Gift With Purchase rather than included in a premium Mystery Box. In my opinion, the claimed value of over $1,000 does not reflect the actual customer experience or perceived value of the products received. Adding to the frustration, the Mystery Box launch itself was poorly managed. The website experienced significant issues at launch, resulting in products appearing sold out almost instantly and website errors that reportedly took days to resolve. To make matters worse, some customers received an additional Gift With Purchase while others did not, creating an inconsistent and unfair customer experience. As someone who has supported Lancôme for over a decade and a half, I have continued purchasing these Mystery Boxes year after year, hoping to see genuine value, exclusive products, and recognition of customer loyalty. Unfortunately, this year’s box feels less like a reward for loyal customers and more like a collection of leftover or excess stock that cannot be refunded or exchanged due to the promotion’s terms and conditions. In my view, this Mystery Box would be better suited to someone new to the Lancôme brand rather than long-term customers who already own many of the core products. Loyal Platinum Members should feel valued and appreciated, particularly when investing in premium promotions such as this. This is the third consecutive year I have been disappointed by the Mystery Box offering, and sadly it has reached the point where I no longer feel that my loyalty to Lancôme is being recognised or rewarded. For the first time in over 15 years, I am seriously reconsidering whether remaining a loyal customer is worthwhile. I hope Lancôme takes this feedback seriously and reconsiders both the value and exclusivity of future Mystery Boxes, as well as the overall experience provided to its long-term loyal customers.

Awful person to talk to…the spray nozzle has gone in after falling 6inches on a thick rug! John Lewis who I brought it from were lovely and said I’m not first customer that this has happened to so give Lancôme a ring . I emailed with pictures- nothing! So called- explained the above and was met with if John Lewis are so good maybe go back there! So shocked! 150ml bottle and just need a replacement spray of which I was happy to purchase! I asked to speak to a manger and he said no they don’t deal with these things - I asked what do they do then and he said they train us! I’ve never experienced such rude conversations. He said we don’t test bottles for being dropped! It wasn’t from a height and things happen! I wasn’t asking for a new bottle or a refund - just a replacement nozzle but was told I would have to buy a new bootle if I wanted to and met with a laugh! At this point I hung up as they were not giving a reasonable solution! Lancôme is being let down massively buy this level of customer service!.

I wish I had read the reviews on this site. My delivery was delayed again and again and again and again. They must know if your product sits in a hot truck in the summer, undelivered that it ruins it. Lancome does not care. They use the most crappy delivery service. I live in a major metro and there is no excuse. I had this experience twice thinking the first was a fluke. Seriously, never order through the lancome website. Never. I see the complaints here now which indicates they do not care.

I am insulted by how Lancôme treated me. I ordered from Lancôme in Canada and had looked at the gifts with purchases choosing the one I wanted. When I paid it wasn’t included. I called immediately and they did nothing. Like nothing. No troubleshooting, no suggestions. A ridiculously over trained voice of thank you mam we will escalate this and that’s all. And it was Friday. So Monday comes along and I got an email saying that they could do nothing. Can’t cancel the order and redo it bc that sale was over. And the girl on Friday didn’t even suggest that because not helpful. Apparently orders cannot be cancelled even within minutes of being made. I would have had to pay again and return one. That’s a joke. Again ridiculous. I spoke to 3 reps and they all said the same thing. Here’s what they don’t understand. I’ve been using Lancôme for 30 years. I am never ordering from them again and may also stop using the products completely. Most likely will. They actually don’t care. But they don’t realize slowly, the poor customer service and unhelpful approach verging on arrogance will eventually catch up to this company. It’s actually sickening. So…. I told them I am writing a review and I am not even opening the box and will be sending it back. I haven’t even gotten it yet and with arrogance they have already sent me the code and instructions on how to return it - at my expense. Wow!!!! I don’t think I’ve ever been this upset over customer service in my life. I was not going to write the review on their site because I’m sure they wouldn’t leave it up given their site the reviews are 4.7. Lancôme is a joke to me now and I will tell everyone what happened. It would have been different if my purchase was small but it actually wasn’t.

I made the mistake of ordering from Lancome and was immediately signed up to their mailing list. Since then I have been bombarded with daily marketing emails. I've continually asked to be removed from their mailing list and have also unsubscribed myself several times, but the response simply says my request "will be taken into account." That is not the same as confirming removal. They then appear to ignore the request entirely and continue sending email after email. The whole experience gives the impression of a company that has become complacent and treats customers with contempt and arrogance, seemingly placing its own marketing agenda above respecting customer preferences and requests.

A failed company because of its employees I purchased a selection of products, which included various gifts and complimentary items offered with every purchase from this "A failed" company. Subsequently, they sent me two emails: the first informed me that one of the gifts had been cancelled. Do you know why they sent both emails together? Because had they sent the gift cancellation notice separately, they knew I would have immediately contacted them to cancel the entire order. By sending both emails simultaneously—on the exact same date and at the same time—they apparently assumed I would simply accept the situation and keep the merchandise. Such behavior can only stem from sheer naivety; they mistakenly believed I wouldn't bother going to the trouble of returning anything! I assure you, I will be returning the entire order, and I will never purchase anything from this company—"Lancôme"—again; it is an absolute failure. The company has tarnished its own reputation due to the incompetence of its staff—employees who, it seems, do nothing but pilfer customers' orders. BAD EXPERIENCE I DON'T RECOMMEND