My finance got me a ring in July and…
My finance got me a ring in July and pretty much all of the jewels are either gone or loose can you please replace it? It shouldn’t have done any of this
By Artentious R.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
300 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Virtal Guitar is listed under Jewelry & Watches in Kansas City, Missouri.
Virtal Guitar (lajerrio.com) has 300 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
300 approved reviews, newest moderated first
My finance got me a ring in July and pretty much all of the jewels are either gone or loose can you please replace it? It shouldn’t have done any of this
By Artentious R.
Great jewelry. Loved the quality.
By Marion V.
I ordered a ring from LAJERRIO... they debited my card, and never sent me a confirmation email or tracking #. I have tried contacting them and I get an automated response ! They never sent my tracking number or order #!! Never again. They will RIP you off. PLEASE do dont order from LAJERRIO !!!
By Kim Leeman W.
Me and my Husband loves our rings and everyone else love them to thank you guys again for our beautiful rings.
By LaTanya F.
Beautiful ring...I get so many compliments ..thankyou for a wonderful product..I already ordered another one
By Charlet J.
HIGHLY DISAPPOINTED! When I ordered from them they were quick to get back to me, after they debited my card, and asked about information on my order I never hear from them again!
By Milezanne
Haven’t had my ring clamp broke as well as the necklace haven’t had t ty r more that 6 week so not happy
By Lashawnda T.
Response from Virtal Guitar· Oct 7, 2019
Hi Lashawnda, We are really sorry for this case, please contact our customer service. We accept 1 year warranty. You can return / exchange it. Best regards, Lajerrio Jewelry
I AM BEYOND LIVID I ORDER A RING BEGINNING OF SEPT N WE ARE NOW IN OCT THESE PEOPLE ALONG W THEY WEBSITE R FULL OF SH N TRULY BELIEVE R A FAKE WAK SITE ITS FUNNY I EMAILED EM BOUT PURCHASING FASTER DELIVERY N THEY GOT BAK TO ME ASAP THEN WHEN MY RING DIDN'T COME WHEN THET SAID I EMAILED AGAIN A NUMEROUS AMOUNT OF TIMES N STILL NO REPLY BEST BELIEVE MY LAWYER GETTING INVOLVED CUZ NOT NO1 BUT MY HUSBAND F ME ....
By Janneh T.