Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
567 reviews
LahomeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lahome rugs are machine washable and crafted with our signature Cloud-Soft™ comfort, bringing warmth and coziness to your home. Every rug comes with a built-in non-slip rug pad—no need for extras—making them safe and convenient for families with kids and pets. Designed to be stain-resistant, foldable, and durable, our rugs combine everyday practicality with timeless style. At Lahome, we’re dedicated to blending aesthetic design with comfort, creating rugs that make your home feel as beautiful as it is welcoming. With free shipping and 30-day hassle-free returns, it’s easy to find the perfect piece for your home. Explore our collection today and bring warmth, beauty, and comfort into every corner of your space.
Lahome (lahomedecor.com) has 567 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
567 approved reviews, newest moderated first
I bought a rug for my daughter’s nursery, it’s a washable rug and the back side is grippy. When we laid the rug on the carpet, it seemed like the rug would get bunched up as we walked on it, so we decided it’s not the right rug for that place. We did decide to keep the rug for a different location. Lahome decor was very easy to work with and easy to get in touch with.
By Jillian H.
I ordered my rug over a month ago, Emailed customer service twice, finally got my rug yesterday! Love it and would recommend ordering!!
By SHELLY
Response from Lahome· Mar 26, 2026
Dear Shelly, We're so sorry to hear this—and we completely understand your frustration. 😔 We respond to all emails within 24 hours on business days, so it's possible our replies ended up in your spam or junk folder. Please double-check there. If you have any further questions, please reply directly to our email and we’ll provide immediate assistance. Have a good day.:)
The rug I ordered was exactly as described, but the pattern was just too busy for the space. I immediately contacted Lahome about returning, fully expecting to be out the money I’d paid. Jen in customer service replied and was extremely helpful. I can’t remember the last time I’ve received genuine customer service - will be recommending this company.
By Sandra B.
We ordered a rug for our living room that unfortunately never made it to our apartment. I contacted the company and they were very helpful in assisting me with my troubles and offered to send a new rug to us! We are very thankful for the speedy responses and fast shipping!
By Dan R.
Great rug and great customer service ! Highly recommend!
By Therightemotive
Beautiful designs and very nicely made. There was a shipping delay but customer service responded quickly and was very transparent. I would definitely order from them again.
By Beth
The customer service I received when my rug was not delivered was fast, responsive, and super helpful. I feel like those things are usually a pain in the butt, but this was no hassle at all. I have wanted this rug for years, I love it.The design is so pretty, I can’t wait to put it in my home!
By Bea G.
Had issue with delivery and how long it took to ship etc. Customer service made it right and sending me another rug to replace one I didn’t receive. Really appreciate their help!
By Harold J R Becker J.
