Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
278 reviews
KurvSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Kurv, we make payments seamless so businesses can focus on growth. Serving over 30,000 merchants nationwide—from startups to large enterprises, we offer a full ecosystem of payment solutions, including credit card processing, risk management, sales software, and more. While we lead in fintech innovation, our focus remains on people—our team, partners, and merchants, who inspire everything we do. We’re not just here to power transactions, but to drive lasting success and help businesses thrive.
Kurv (kurvpay.com) has 278 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
278 approved reviews, newest moderated first
I received a call from Jade and the man set me up for success. Thorough and to the point. Thank you, Jade.
By customer
Response from Kurv· Aug 3, 2026
Thank you for the awesome feedback! Glad Jade was able to help!
Horrible. Never use this. Thousands in fees for nothing good.
By customer
Response from Kurv· Aug 3, 2026
We are so sorry to hear about your experience. We are looking into it and will be reaching out for your information to see if we can resolve this issue.
Merrell was helpful - we had some settlement issues, he was able to pinpoint the transactions that caused the problem and walked me through the reversal and steps to get these submitted to process on the Kurv side. Friendly service and I appreciate the support!
By Kim V.
Response from Kurv· Aug 3, 2026
Hi Kim! We appreciate the amazing feedback. We're happy that Merrell could help resolve the settlement issues. If you need anything else, please let us know!
Marion Unartel was very helpful and went above and beyond to help Foster Chevrolet by calling the client and setting my data for their accounts... The merchant called and told me how helpful she was and thanked me for directing her to get help
By Gary B.
Response from Kurv· Jul 30, 2026
Hi Gary, that is so great to hear. We're thrilled that Marion was able to help!
marion unartel was amazing! her customer service exceded my expectations!
By customer
Response from Kurv· Jul 30, 2026
Thank you so much for the awesome review!
Marion was amazing as usual.
By Brett H.
Response from Kurv· Jul 30, 2026
Hi Brett. So glad to hear it!
This is the old EMS credit card… This is the old EMS credit card processor out of Cleveland. They had to change their name because of their horrific reputation. Literally the worst payment process to work with. Do not even consider working with them. They force a reserve on your company - not sure why you would do this to a customer - reserve only HURT their clients - they do not understand this. And they WILL increase your reserve without warning. They increase fees without telling you. They have fees on your statement they can not explain(extra over charges). As you can read in the other reviews, for what ever reason, they constantly put your account on hold. It's impossible to do business processing with this company. As seen in other reviews, you WILL never see your reserve again - it's part of their business model. There are so many of the same stories here. They deserve this review. I hope other read this. Also - once they bleed you dry and your business has to close (because your paying 7%+ in fees plus 10% or 20% reserve) (That at least 17% of your revenue GONE). They WILL sue you. There are hundreds and hundreds of EMS/Kurvpay lawsuits in Cuyahoga county OHIO. This is another revenue stream. Look up EMS in the Cuyahoga county civil courts. Also look up the ower and you can see his dealings - not pretty. You have been warned. There are literally 1,000's of firms to process cards with - choose wisely. ALSO: any postive reviews here were done by new customers OR employees. Not long term experiences.
By Ben C.
Response from Kurv· Jul 27, 2026
We are so sorry to hear about your experience. We are looking into it and will be reaching out for your information to see if we can resolve this issue.
How many fake reviews are they going to allow EMS/Kurv to have? We reported them to Trust Pilot. Please read the 1 star reviews to get the REAL story. The company that had to change their name because they were so bad.
By Barry L.
Response from Kurv· Jul 27, 2026
Hi Barry, thank you for taking the time to share your feedback. We're sorry to hear about your experience, but unfortunately, we were unable to locate your account in our system using the details you provided. To help us look into this further, could you please reach out to us with your MID (Merchant ID)? This will allow us to properly investigate your issue and work toward a resolution as quickly as possible. We appreciate your patience and look forward to hearing from you.
