Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
925 reviews
KURU FootwearSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
925 approved reviews, newest moderated first
Not only are this shoes a wonderful product, but the customer is also exceptional!
By Catherine B.
Response from KURU Footwear· Aug 17, 2026
It’s always wonderful to hear when both the product and the people behind it leave a lasting impression! We’re delighted that you’ve had such a positive experience with your KURUs and our customer care team. We truly appreciate you recognizing the exceptional service and taking the time to share your kind words!
It was great speaking with a human being, especially one who was super friendly, knowledgeable, professional and efficient.
By Jenene W.
Response from KURU Footwear· Aug 17, 2026
It’s wonderful to hear that you had such a positive experience with our team! Having a friendly, knowledgeable, and efficient person on the other end of the conversation can make all the difference. We appreciate you taking the time to recognize your GURU and share such thoughtful feedback!
They are always very helpful. Anytime I’ve ever had any questions. They are quick to answer.
By Tina W.
Response from KURU Footwear· Aug 17, 2026
Thank you so much for the kind words! We’re happy to hear our team has consistently been helpful and quick to answer your questions. We truly appreciate you taking the time to share your experience and for trusting our GURUs whenever you need a hand!
Joe was very nice, understood the issue and made the experience pleasant and seemless. Upset that the sneakers didnt withstand the wear on the court. Would expect them to last longer
By Aimee K.
Response from KURU Footwear· Aug 17, 2026
Thank you for sharing this feedback! We’re glad to hear Joe was able to understand the issue and make your experience pleasant and seamless. We’re sorry, though, that the sneakers didn’t hold up to the wear of playing on the court. We completely understand expecting more durability from a pair of shoes, and we appreciate you bringing this to our attention. If you need any further assistance, our GURU team would be happy to help at [email protected].
Customer service, Excellent , reliable and great quality of product, respect for the customers, no run around or excuses when someone wants to return something, no hassles, awesome return policy , the shoes are awesome, just wish you would have more choices in wide width,always have a solution and not a problem, i will always be a KURU customer
By John J.
Response from KURU Footwear· Aug 14, 2026
Thank you for such an incredible review! We’re so happy to hear that you’ve had such positive experiences with our products, customer service, and return process. We hear you on wanting more wide-width options, and we’ll be sure to pass that feedback along. We’re grateful to have you as a KURU customer and look forward to keeping your feet happy for years to come!
Customer service is excellent! Immediate action! no need to follow up.
By Rita M.
Response from KURU Footwear· Aug 14, 2026
Thank you for the kind words! We’re so glad our team was able to take immediate action and make things easy for you without the need for follow-up. That’s exactly the kind of service we strive to provide. We truly appreciate you choosing KURU!
Great customer service!
By RK
Response from KURU Footwear· Aug 14, 2026
Thank you for the kind words! We’re so glad you had a great experience with our customer service team. We truly appreciate you taking the time to share your feedback and choosing KURU!
My reward points were restored and allowed me to make a purchase of the Velocity shoes that I really need for my plantars faciitis.
By Rhonda S.
Response from KURU Footwear· Aug 14, 2026
We’re so glad we could restore your reward points and get you into a pair of VELOCITY shoes! We hope they give your feet the support and comfort you’re looking for with your plantar fasciitis. Thank you for being a KURU customer and for giving us the opportunity to help!
