Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
925 reviews
KURU FootwearSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
925 approved reviews, newest moderated first
Perfect!! I received an email shortly after I sent mine!!!
By Boni
Response from KURU Footwear· Aug 13, 2026
Wonderful! We’re so glad to hear it, and we hope everything is smooth sailing from here. Thank you for your patience and for giving us the opportunity to help!
I appreciate KURU honoring the warranty on the shoes I purchased. Hyacinth was very helpful and understanding to the issue I had. KURU are some of the best shoes and comfortable shoe I have worn. Thanks for helping me out.
By glen B.
Response from KURU Footwear· Aug 12, 2026
We’re so glad we could make things right for you! It’s wonderful to hear that Hyacinth was able to help and that you’re enjoying the comfort of your KURUs. We truly appreciate your kind words and your trust in our team. Thank you for being part of the KURU family!
I have bought 4 pairs of shoes from Kuru now. The service when needed has always been helpful, prompt and as promised. Hyacinth was very helpful and took care of my return of a pair of shoes that I had purchased for my wife since they did not fit her. It's great to not only be able to purchase quality shoes and also receive quality service as well!
By Mike D.
Response from KURU Footwear· Aug 12, 2026
Four pairs and counting! We’re so grateful for your continued trust in KURU. It’s wonderful to hear that Hyacinth was able to make your wife’s return easy and that our team has consistently provided the helpful, prompt service you deserve. Quality shoes and quality service is exactly what we’re going for. Thank you for being part of the KURU family!
I love your shoes. My feet hurt less! Staff is friendly and supportive.
By A G.
Response from KURU Footwear· Aug 12, 2026
That’s what we love to hear! We’re so happy your KURUs are helping your feet feel better, and it’s wonderful to know our team has been there to make your experience even better. Thanks so much for the kind words and for being part of the KURU family!
First I absolutely love my shoes! My feet never hurt anymore. The customer support goes above and beyond and makes ordering super easy. I highly recommend this company to anyone looking for solutions to foot pain with exceptional customer service.
By Shawna D.
Response from KURU Footwear· Aug 12, 2026
We love hearing this! Knowing your feet are feeling better is exactly why we do what we do. And we’re so glad our customer support team has made your KURU experience just as great. Thank you so much for your recommendation and for being part of the KURU family!
I had a great experience with customer service human Lloyd. They were very kind and knowledgeable.
By Melva M.
Response from KURU Footwear· Aug 11, 2026
We’re so glad Lloyd was able to provide such a kind and knowledgeable experience. We’ll be sure to pass your wonderful feedback along to them. It means a lot to our team to hear when one of our GURUs makes a positive impact.
Wonderful customer care. The shoes have been great but what really counts is how they treat their customers.
By John M.
Response from KURU Footwear· Aug 10, 2026
Thank you so much for the wonderful feedback! We’re thrilled to hear the shoes have been great, but even more grateful that our customer care made such a positive impression. Taking care of our customers is at the heart of what we do, so this truly means a lot to our team. We appreciate you choosing KURU!
Excellent service and quick action
By matt A.
Response from KURU Footwear· Aug 7, 2026
Thank you for the kind words! We're so glad our team was able to provide excellent service and take quick action to help. We truly appreciate you taking the time to share your experience!
