Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
925 reviews
KURU FootwearSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
925 approved reviews, newest moderated first
My question regarding the Loma Sandal was answered fairly quickly.
By Dee F.
Response from KURU Footwear· Aug 24, 2026
Thank you for sharing your feedback! We're glad to hear your question about the LOMA Sandal was answered quickly. We appreciate you taking the time to let us know about your experience, and we hope you're enjoying your KURUs!
Kuru never lets me down the professionalism dedication and helpful these men and women have that are on the other end of this phone is outstanding. Kuru changed my life I’m lost over 100 pounds because my severe foot pain was actuall IS nonexistent I’ve tried custom insoles other brand shoes and even that horrible shot for plantar fasciitis nothing has solved my problem like a pair of Kurus if you have lost hope and have no option left please PLEASE try Kuru it’s will change and improve your life like you wouldn’t believe
By Carlos D.
Response from KURU Footwear· Aug 21, 2026
This is such an incredible message to read. Knowing that KURU has helped you get back to moving more comfortably and that you’ve found relief from the foot pain that was holding you back means so much to our entire team. We’re also grateful for your kind words about the professionalism, dedication, and helpfulness of our GURUs. We’ll be sure to share your feedback with them. Thank you for sharing your journey and for putting your trust in KURU. We’re honored to be part of your story and hope your KURUs continue to keep you moving comfortably for many miles to come!
Kuru shoes are awesome! They’re the best shoes & slippers I’ve ever had!
By Duane K.
Response from KURU Footwear· Aug 21, 2026
That’s quite the compliment! We love hearing that your KURUs have earned a spot as your favorite shoes and slippers. It sounds like you’ve found some true comfort champions! Thanks for sharing the love and for being part of the KURU family.
My shoes were under warranty and they honored the warranty and her sending me a replacement pair. It literally took me a few minutes to contact somebody get a reply back and once I provided information moments later they reviewed it and decided that I was within the warranty and are in the process of sending my new shoes.
By Aaron H.
Response from KURU Footwear· Aug 21, 2026
That’s exactly the kind of warranty experience we want to provide! We’re happy our team was able to review your information so quickly, confirm your warranty, and get a replacement pair on the way without a long or complicated process. We appreciate you sharing the details of your experience, and we hope your new KURUs are a perfect pair!
My initial purchase did not fit. I contacted the company by email and by phone, as have foot/fit issues and also had issues with return locations in my area. Everyone was very helpful in resolving my issues. I returned and reordered a different style and saw this morning new pair on the way!!
By Joyce W M.
Response from KURU Footwear· Aug 20, 2026
Finding the right fit can be a journey, especially when you have specific fit needs and run into challenges with the return process. We’re happy our team was able to help at every step, from working through your return options to finding a different style that better suits you. And even better, your new pair is already on the way! We hope they’re the perfect fit and bring you the comfort you were looking for.
Quick and easy texting. Got answers promptly.
By Cathy
Response from KURU Footwear· Aug 20, 2026
Quick, easy communication and prompt answers can make all the difference! We’re happy our team could make getting the information you needed so simple. We appreciate you taking the time to share your experience!
Caren had the resolution from the get go. No back and forth
By Tammy W.
Response from KURU Footwear· Aug 20, 2026
Getting to the right solution without the back and forth is exactly how we like to do things! We’re happy to hear Caren was able to quickly understand what you needed and provide the right resolution from the start. We’ll be sure to pass along your kind words!
I received a solution and a prompt response, with professional and friendly service.
By Ana Giselle R.
Response from KURU Footwear· Aug 20, 2026
Quick solutions and friendly, professional service are exactly what we aim to provide. It’s great to hear your concern was handled promptly and that you received the help you needed. We appreciate you taking the time to share your experience!
