Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
76 reviews
Kroger WirelessSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Kroger Wireless, a Kroger company, is a no-contract prepaid wireless service provider that offers various unlimited cell phone coverage for less. Unlimited data, talk and text starting at $15/month. Subscribers can earn 4X Fuel Points for every plan purchase. Providing reliable & affordable service on the Nationwide T-Mobile Network.
Kroger Wireless (krogerwireless.com) has 76 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
76 approved reviews, newest moderated first
I have been with Kroger wireless for 17 years so I think that expresses my feelings about their plan. GREAT
By souperjan
Response from Kroger Wireless· Jan 13, 2026
Thank you for your loyalty! Being with Kroger Wireless for 17 years truly says it all. We appreciate your continued support and are glad to hear you’ve had a great experience.
Straight forward information and install, rapid SIM delivery, and very affordable service.
By Tony M.
Response from Kroger Wireless· Sep 2, 2025
Thank you so much for your kind words! We’re glad to hear the setup was smooth, your SIM arrived quickly, and that you’re enjoying our affordable service. We appreciate you being part of the Kroger Wireless family!
Scam company rips ppl off ..false advertising....1/10 ...false advertisement 25$ gets you 1k mins not unlimited,...........AND TO THE RESPONSE BELOW ALREADY DID THAT AND 3 DAYS IT SHOWS STILL PENDING. AFTER 7 CALLS TO THE COMPANY I GAVE UP. I RESPONDED TO THE EMAIL WITH REQUIRED INFORMATION AND STILL NOTHING BACK..SO NOT GOING TO CHANGE THE REVIEW. NEGATIVE STARS FOR ALL MY TIME THAT WAS WASTED AND CONTINUE TO BE WASTED ON THIS MATTER.
By Ryan
Response from Kroger Wireless· Aug 13, 2025
We’re sorry to hear about your experience. Our $25 plan does include unlimited minutes, so if you’re having issues, please contact our customer service team at https://www.krogerwireless.com/contact-us so we can research the matter and get it resolved for you. We apologize for any inconvenience this has caused and appreciate the opportunity to make it right.
Excellent service, cell phone works perfect
By Rafael G.
Response from Kroger Wireless· Jul 8, 2025
Thank you so much for the great feedback! We're thrilled to hear that you're enjoying the service and that your phone is working perfectly. If you ever need anything, we're here to help!
You offered a free tablet if you payed for your phone plan for a year and I never received mine.
By BRIAN
Response from Kroger Wireless· Jun 18, 2025
We're sorry to hear you haven’t received your tablet. That’s definitely not the experience we want for our customers. Please reach out to our support team so we can look into this and make it right: Contact Us at https://www.krogerwireless.com/contact-us
I've used Kroger Wireless for over a decade and would not change to any other service.
By S.M.
Response from Kroger Wireless· Jun 12, 2025
Thank you so much for being a loyal Kroger Wireless customer for over a decade! We're honored to have earned your trust and are grateful to be your go-to wireless provider. Here's to many more years of great service!
Reliability
By THOMAS
Response from Kroger Wireless· Jun 11, 2025
Thank you for your feedback! We're glad to know that reliability stood out in your experience. Providing dependable service is one of our top priorities, and we appreciate you taking the time to share that. If there’s anything else we can do to make your experience even better, feel free to let us know!
You charged me twice and never refunded. I also can't participate in my work group text as it involves more than the limit.
By PATRICIA
Response from Kroger Wireless· Jun 11, 2025
We're really sorry to hear about your experience. Being charged twice and having issues with group messaging is definitely not the kind of service we aim to provide. Please reach out to our support team at https://www.krogerwireless.com/contact-us so we can make this right and look into a resolution for both the billing and group text issue. We’re here to help and appreciate you bringing this to our attention.
