Krogers MarketplaceReviews of krogers.com

They sell food that is dangerous to eat but hold no accountable for the damage they inflict on the public. I bought some Chinese food at their deli which had a rock in it which damaged my tooth and they said it's not there fault

Normally I love Kroger and it's employees but it's management is seriously screwed up! I had ordered a pick up and waited 4 hours for them to retrieve a simple case of beer and because they have rules for online orders you have to pay $4.95 fee for any order under $30 bucks and so we ordered a few other things and then when we arrived they told us our case of beer was canceled for some unknown reason and they just wanted to give us a bunch of stuff we didn't really need or want and charge us a bunch of those fees... Long story short a very nice guy tried to help me adjust the order but wasn't allowed to and when trying to just do a whole new order and correct it then was also unavailable because of a very intentional corrupt web design. After 30 minutes and having to also wait for the pickup after they had sent a message saying it was ready I had to sit there with my dogs in the car and barley any gas in the car for a good 20 minutes before this man even started trying to help us. Then after realizing he was the e-commerce manager and the system was very intentionally jacked up he was kind enough to talk to me and try to make it right. He simply went in the store and gave me what I had ordered and said he was going to adjust the ticket. Well the ticket never got adjusted and I got a free case of beer that I wanted to pay for and they fired him and subsequently, because I shop there every day, the staff had been put on alert to hate on me. The following day pick up order was met with a woman refusing to give me my order because the management had flagged me for the incident and there was no reason for that and obviously can't refuse me service just because your management is lacking but then the next day after that I went into the store and was forced to stand there for 5 minutes awaiting an id check while the clerk talked to her friends and then before even getting within 5 feet of me she mumbles I'm going to refuse your sale because I smell alcohol on your breath, which is so not accurate because I had not been drinking and it was a direct assault on me personally from Atoka Kroger management. She asked if I wanted to speak to a manager and of course I said yes . While she left me standing there another clerk came up and apologized for the inappropriate behavior and checked me out.. Man Kroger management needs to be replaced . I'm gonna shop Aldi and Walmart from now on. Totally horrible that the only grocery store in my town has a staff that I know and am friends with that totally hates me now.. That dude that got fired was one of their best employees. I'm so disappointed in Kroger and they won't be getting my daily shopping much longer

Boost subscription Could not cancel my trial membership online. I got an error message. Could not get through over the phone. All it could do is tell me about were my orders.

Received this on 4/30/ 25 from Mherie Ruth (customer service). I hope this email finds you well. This is to follow up on the incident you reported. I'm sorry to learn that you were unable to update payment card on your account. We want our customers to always have an easy and pleasant experience, so I really appreciate your time and effort for giving us a chance to look into this. According to our technical team after further checking our logs, we couldn't trace any errors or issues related to this incident. We recommend trying it again. If issue persists, kindly send us a screenshot of the error to help us track down the issue. Thank you for your understanding. If you have any additional questions or concerns, please reply to this email and refer to case number 79971595. We appreciate you choosing to shop with us and are always happy to help. Here is my reply on June 2nd, 2025: I’ll do my best to explain what happened and what needs to be done. Please understand what happened may not appear to be an error. However, one did occur. On Fri Mar 21 2025 09:25 AM I picked up my prescription (no cost) and my mother-in-law's ($0.75). As you can see by the attachments, they made a mistake and charged my card to pay for her prescription. That mistake caused her card on file to be changed to my card. We didn’t know that had happened until Mon Apr 07 2025 08:35 AM when my card was charged $113.13 for her eliquis. By examining the 4 screenshots, you can see her prescriptions were paid by my card. All that needs to be done is to delete the canceled card ending in xxxx from Mxxx xxxxxx’s pharmacy account. FYI, there is a disconnect from the account online and the one at the Dillon’s pharmacy. All attempts to update the account have failed, including closing her account and then recreating the account. Problem still exists with no communication from Kroger. Date of experience: March 21, 2025

LOL, when does anything go right at the landings at cedar bluff in Knoxville. First thing is their refilling 90 day prescriptions at 60 days, then for a controlled substance if it's out of stock for say 6 days they don;t care and don't make up the days. Then you look at the fresh veggies, lol after their night crew cleans the up., this from an illegal alien that works there to avoid the health inspectors for infected veggies with bugs, meat department lol they joke about cleaning off the maggots so they can sell meats.

Juju from the Kroger Pickup in Castle Hills in Colony TX is rude everytime I pick up groceries. Today he yelled at me for not opening the passenger window because he was too lazy to walk around to the driver side. He had plenty of time to argue with me about it even though he kept going in and out of Kroger and I didn't know he was even waiting on me. The pick up staff and the cashiers are very disrespectul to the customers. I plan to start driving over to the HEB in Plano.

I placed an order today it came to $56.51 when picked up it was $73.57 That's an added $17.06 and was not able to return items was not told why it was so much more. NOT using this service again. Trash bait and switch. I didn't get anything extra with that amount. 1 item was out of stock and I still got charged $17.06 extra. Now i have to call them and sit on the phone for who knows how long to figure out WHY! Waste of time using this service.

I’m very upset with the Kroger egg noodles!!! I cooked my chicken noodle soup all day long in the crockpot and then for the last 30 minutes, I added the egg noodles to the Mixture like the directions said, and as soon as I put them into the chicken broth, they melted and left all dough no noodles! I’m very disgusted. I had to throw my dinner away because it was all doughy!!! I wish I could submit a photo