Wrong part was sent
Wrong part was sent. Description and picture showed a recessed mount and I was sent a surface mount motion
By Jeff H.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
186 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Secure, Smart Home Monitoring Using Any Wired Alarm System. Konnected makes wired alarm systems smart by connecting to home automation platforms like SmartThings, Alexa, Home Assistant, Hubitat & more.
Konnected (konnected.io) has 186 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
186 approved reviews, newest moderated first
Wrong part was sent. Description and picture showed a recessed mount and I was sent a surface mount motion
By Jeff H.
The part worked perfectly and was timely delivered.
By James L.
Konnected battery backup blew out the Pro board. Order a new board and new battery backup and now the battery backup is causing the Pro board not to stay on. I don't feel that the support team was very helpful and if I had not already installed the product I would would not pick this product again.
By PJV
Response from Konnected· Jan 9, 2023
I'm sorry to hear about the trouble, PJV. Our goal is for every install to be successful and our support team tried to help you on 12/19/2022 and also informed you that your purchase is covered under our 1-year replacement warranty. We only asked that you send a photo of your hardware so we can verify, but then we didn't hear back from you. Please reach out to our support team again so we can resolve this for you.
Excellent product. Excellent customer service. Very quick to respond.
By Phil H.
Product works perfectly.
By Gary S.
At first it was a little overwhelming but with patience and watching videos. You can figure it out if you're a DIYer. If not may prove to be difficult to setup. But so far the product is excellent.
By Pietro P.
The devices are great the install was smooth on 3 out of the 4. I dropped a star because I had to update the firmware on one in order for it to connect.
By Chris K.
Their customer service is exceptional & I would recommend product line to anyone!!
By Frank S.