KonnectedReviews of konnected.io

Customer service is a challenge As you can not talk to anyone. They send links which I don’t understand.

Still does not work

Slow shipping speed (>2 weeks). Had to return and was charged for shipping both ways. Disappointing experience with this company, would not shop again.

I ordered online excited about the prospect of integrating the alarm system with home assistant. Buried in the Terms of Service it says something about accepting all import costs. This makes konnected feel they can tell FedEx to charge you extra in addition to import duties, which I never agreed to the way I see it. So in addition to an expensive product and expected import duties, I had FedEx asking for additional service fees which I never agreed to and threatening my credit and court fees if I didn't pay them an extortionate fee I never agreed to. To top it off, due to poor documentation on the konnected website, it turns out I ordered the wrong kit and it's useless for my needs; it does not work with my already installed alarm system. Returning it is very costly and I've already paid too much for this useless stuff, I'm feeling very drained. Just recently they contacted me from their records to tell me that they now offer items direct from the UK. I told them to remove my information from their systems and not contact me again. The person who contacted me mocked me, laughed at my GDPR removal request, and still contacted me after my no contact request. Needless to say I've just complained about this GDPR violation and yet another bad experience with Konnected. The only reason it's 2 stars instead of 1 is that they were "kind" enough to refund the donation I made to them when I first found out all the problems with my order. It's a mess, stay far away from this company is my advice.

Beware, I didn’t realise the import taxes involved. Pretty costly, makes the purchase more expensive than a new alarm system.

Tech support did’t get it working was told to wait for an upgrade.