Konnected customer support is…
Konnected customer support is fantastic. After troubleshooting my board they decided it was best to swap it out. In very happy.
By Mark
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
186 reviews
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Secure, Smart Home Monitoring Using Any Wired Alarm System. Konnected makes wired alarm systems smart by connecting to home automation platforms like SmartThings, Alexa, Home Assistant, Hubitat & more.
Konnected (konnected.io) has 186 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
186 approved reviews, newest moderated first
Konnected customer support is fantastic. After troubleshooting my board they decided it was best to swap it out. In very happy.
By Mark
Slow shipping speed (>2 weeks). Had to return and was charged for shipping both ways. Disappointing experience with this company, would not shop again.
By Adrian
Great product, fast delivery and excellent support dealing with minor item.
By Guy
Easy to install.. Basic panel programming knowledge will help and got a great support from Andy which made it very easy
By Vijay G.
Product delivered as promised and works great.
By Monique H.
I must commend the Konnected tech Andy Wolf... He tried for weeks to get me back connected to my SmartThings hub. My original Konnected device would no longer connect anymore. We tried everything. I finally came to the conclusion the unit went bad. I purchased a new one... And again Andy was there to help me connect it which was not an easy task! I have to give him a lot of credit for his patients and perseverance!
By Anthony M.
So far so good. I have had the equipment for a few months and had been working flawlessly. Customer service is also very helpful and knowledgeable. Great experience, would recommend to whoever wants to convert their wired sensors to a smart system.
By Vince
Great service easy to navigate website. Thank you very much.
By Michael B.