KneeRelieveReviews of kneerelieve.com

This company is now trywerelieve.com. I have always thought of myself as being online shopping savvy and am now kicking myself that I was taken in by the Facebook ad that lead to a legitimate website. So ordered one at a huge '65%' discount. Normally I shop around and price compare, but didn't for this until after I had ordered as I became suspicious. It turned out that the exact same product (knee support) was available on many alternative sites at a fraction of the cost. So the product is not their own design and certainly not manufactured by them. The website has a UK (London) and US (Arizona) address but I suspect was sent direct from the country of manufacture, India. The web address is registered in Arizona. Within 24hrs of ordering I messaged through their website asking to cancel the order. No reply. I then emailed. This did get a response stating they couldn't cancel as the order was being processed. After a stream of emails stating our UK distance ordering regulations gave us 14 days to cancel or return they still wouldn't budge and said I would have to wait until it was delivered and then return it. The item didn't get dispatched for another three days! It did turn up quite quickly after that. I immediately requested a return. The reply gave me an address in India and a promise to refund half the return cost. So I sent it recorded delivery inc insurance. It was delivered in just over a week. Email was then sent and I've eventually got the refund but not half of the return cost. They've now promised an Amazon voucher for just over half my return cost. I'm still waiting. To sum up. Emails take a day to reply but they do get answered. The whole process has taken over 2 months. I've reported the company to Facebook so will wait and see.

First order was slow to be delivered, after a week the knee support just kept falling down my leg. Contacted customer support and they did arrange a replacement in a smaller size, the same problem happened again. Contacted customer support, flatly refuse to refund. Insist I have to send both items back from UK to Canada at my expense for them to inspect before they will send a replacement. Poor quality products, last about a week before the elastic starts becoming to loose. Communication is quite good, but poor customer service. Honestly I would not bother.

Product was not as advertised, tried to return, terrible Customer service, now in process of complaint to TRADING STANDARDS, would NOT Recommend this company! Avoid this lot like the PLAGUE

This is a scam.

Ordered at beginning of March 2023 and still haven’t revived product. Have sent several emails all have gone unanswered. Avoid using this company, I will now take up claim with my credit card company.

Wouldn’t even give this company a 1 star, I ordered item and still have yet to receive it after 6 weeks of waiting, they constantly blame the courier and when I ask for a refund they ignore you

The company is a con as I ordered the knee brace and it kept rolling off from the top so I asked for a refund and they said my reason was not good enough yet on their website they say satisfaction or money back - no questions asked.

Waited nearly a month for my knee support to arrive and it was the wrong size. They are refusing to give me a refund and only offering a different size. Please folks avoid this company