Great service
Great service, quick response time and resolved quickly.
By Nick
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
578 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sneakers, apparel, shoes, boots, Ronnie Fieg, ASICS, Nike, Mercer Pant, Bleecker, Gel Lyte, adidas, Just Us, Filling Pieces, New Balance, Jordan, Kithstrike
KITH (kith.com) has 578 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
578 approved reviews, newest moderated first
Great service, quick response time and resolved quickly.
By Nick
You guys have always been the best! Whether it’s the products themselves, communication or customer service it’s always top of the line! A++
By Sam M.
Tina was a great help in correcting my address before my order shipped out!
By Aidan R.
What a waste of time this company is, send me emails of products you can’t buy!!! Most of their collabs end up on resale sites for ridiculous prices. A shoe that costs 120 pounds, sometimes 5/6 times the cost. Their reply is oh sorry we don’t deliver to these countries!!!! Its 2026 for goodness sakes!! Frustrating and annoying
By Peter L.
Response from KITH· Aug 12, 2026
We’re sorry to hear about your frustration and completely understand how disappointing it is to receive communications about products that may not be available for delivery to your location. We appreciate your feedback and understand how frustrating this can be, particularly when highly sought-after collaborations become difficult to access. We’re continuously reviewing our shipping capabilities and customer communications, and we’ll be sure to share your feedback with the appropriate teams as we work to improve the experience.
Terrible service. Ordered an in stock item online, waited two weeks and they have refunded me with no explanation. Sent several chaser emails prior which to be fair they responded fairly quickly but not very helpful as they just said wait. Cheeky gits offered me 20 points. Give the points to Gryffindor for all I care.
By Nazeem D.
Response from KITH· Aug 12, 2026
We’re very sorry to hear about your experience and understand how disappointing it is to wait for an in-stock item only to have the order ultimately refunded. We also apologize that our previous updates did not provide the clarity or resolution you were looking for. We appreciate you taking the time to share this feedback, and we’ll be reviewing your experience with our team to help improve both our communication and fulfillment processes moving forward.
Rápida respuesta y muy buena información. Nunca fallan
By Jonathan Fabian P.
The experience was delightful! I was able to get my questions answered in a timely fashion.
By Jean-Carlo P.
I bought from KITH many times. Quality of products was always amazing. They offer very interesting collaborations with great ideas. Shipments are fast and goods are packed in an anti-damage way. Even when shipment is delayed somehow - customer service always answers and provides information and solution. I am and I will be returning customer for sure.
By Dariusz