The COLD button fell off within weeks…
The COLD button fell off within weeks of installation. The faucet loosen after installation.
By Christina
Saturday, November 7, 2026 · Customer reviews of US businesses
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334 reviews
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At KINGSTON, we believe every home deserves timeless design, dependable quality, and exceptional service. For more than 20 years, we’ve built our reputation as a trusted leader in kitchen and bath fixtures, serving homeowners, designers, and trade professionals across the United States and beyond.Founded in 1998, Kingston Brass has grown from a single product line into a complete home solutions brand with thousands of SKUs across faucets, sinks, tubs, lighting, and accessories. Our collections span traditional, transitional, and modern styles, offering premium finishes like matte black, brushed brass, and polished nickel. Each piece is crafted to deliver both beauty and performance, backed by rigorous quality standards and a dedication to long-lasting durability.We’re more than just a product company, we are a partner. Our Kingston Trade Program supports interior designers, contractors, and plumbers with exclusive pricing, dedicated account consultants, and resources tailored to professional needs. This commitment to the trade community has made Kingston a go-to choice for both residential and commercial projects.Customers choose Kingston because we combine luxury design with accessible pricing, responsive support, and reliable warranties. Whether you are updating a single bathroom or building an entire home, you can trust Kingston to deliver on our promise: exceptional design, uncompromised quality, and service that puts you first.
KINGSTON (kingstonbrass.com) has 334 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
334 approved reviews, newest moderated first
The COLD button fell off within weeks of installation. The faucet loosen after installation.
By Christina
Replacement handle was exactly what I needed. Perfect fit. Fast shipping.
By JASON S.
Very great product
By Cory
Great Service from our Rep! Jasmin went above and beyond to assist me with a return on our trade account. Really appreciate they Kingston values their trade relationships so much, and we always get great quality products for our client projents.
By Karly M.
I installed the new valve and it leaked too. The faucet is less than 2 years old and barely gets used.
By Bradley G.
Lots of option to choose from for faucets
By Kenneth B.
Love love our new bathroom fixtures. They are so elegant!
By Holly P.
We had a broken handle and the other one kept coming loose. I called and everything was taken care of my faucet. They sent both handles and everything is fine now.
By RICHARD B.