Great customer service
Great customer service, representatives are always available to help with any issues!
By Jovino
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
643 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Eliminate your credit card processing fees.JOIN MILLIONS OF SMALL BUSINESSES AND SAVE THOUSANDS.The business owner passes on the cost of acceptance to the customer who chooses to pay with a credit or debit card.With such a high percentage of transactions being done by credit card, it is no longer practical for business owners to bear the burden of exorbitant processing fees.Studies show no impact on customer behavior over 99% of the time.
Kibo Pay (kibopay.com) has 643 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
643 approved reviews, newest moderated first
Great customer service, representatives are always available to help with any issues!
By Jovino
Mary is one of the best customer service representatives that you guys have. She is very articulate about her job. She knows her product and she tends to take care of the customer with all her heart. Thank you Mike Spina, Carolina Cafe of Spindale NC
By Mike S.
Easy and responsive
By Marcus
Ok course, Kibo has been the best experience in solving any issues we may have. We give you about a 5 star rating. It has been great working with Kibo. You personally answer and resolve questions we had, and we are so happy to have switched to Kibo service. The most important thing for us is that we can talk to a live representative, someone who is always ready to assist us.
By Mary
The % charge is too high and patients are not happy. The team is helpful for service needs but again % is too high and inconvenient for patients to need to bring cash or check.
By Dr. Maryam Ekhtiar K.
Wrote a previous review that i was charged $199.00 for pci compliance,got a call Re that review, from Kibo Pay,said i should not have been charged,charges were reversed,all is well,hopefully this will not occur again this year.
By Kenneth G.
very helpful staff
By Tony
Our representative Ryan Molinaro is awesome. He is easy to work with and explains your card processing service/program in detail where and when needed. He is easily accessible. Any issues that he does not handle, he will stay on the line and get the other person on the phone to resolve the issue. Absolutely great service.
By Michel