Kibo PayReviews of kibopay.com

Solicited me via cold email from a scraped email source. I never signed up to be solicited for this company nor is the outreach I received from their VP considered legitimate interest. Since this company and its leadership proved it does not market ethically, including but not limited to scraping/stealing/buying email addresses, LinkedIn, etc, why would we trust them with our customers' information? Big yikes.

Awful company. As a small business I would never recommend them as they start taking money out of your account thinking you won’t notice. Would never recommend for anyone looking for a good merchant service. The customer service is also awful because they have no idea what they are doing.

Don't trust their ad. They charged $198.99 on Nov. 3 before free three month trial. In their contract, there is nothing about this agreement. I canceled within three months and returned credit card processing machine. They said they will credit $198.99 in a couple of weeks. They still keep charging another $78.99 instead of credit on Dec 2, 2025. They are the worst company which I have experienced before.

I would give zero stars! I had Kibo for a few years and should only pay monthly fees. Every year I was charged ( money taken from my account) annual fee as they couldn’t set their system right. Now, I’m out of business for 11 months and annual fee was taken again from my account. Takes time and effort to get it back. No warning, no email just - money gone. So run ( don’t walk) from doing business with Kibo.

I recently signed up for Kibo Merchant Services and just got my account set up. I processed my first client payment for $725, but the funds were put on hold. What really upset me is that Kibo made no attempt to contact me—no email or phone call to explain the situation. After waiting a day for the funds to show up in my account and seeing nothing, I reached out to Kibo support. They informed me that the funds were on hold and said the risk team should have emailed me, but I never received any communication from Kibo. I’m extremely disappointed in how Kibo has handled my business. I worked hard to earn that money and delivered the promised service. I need those funds deposited into my bank account immediately.

Beware of Kibo pay as know as Merchant Lynx Services. The sale representative said the only fee I need to pay is the monthly fee. However after 3 months, they began to charge me monthly fee, terminal paper fee,, plus credit card terminal insurance fee. I called them, they said it is new policy. If there is new policy, why they don't send it to their client first. The sale associate said there is month to month basis, so I canceled my account with them. After I closed my account, they still charged me addition one month fee plus terminal insurance fee, because I have to give them 30 days notice. I didn't say anything. Unfortunately, it just the beginning. They have been constantly keep withdraw money from my bank account for credit card processing terminal insurance fees. They refunded me at the beginning, so I wasn't pay attention to it. After 11 months, they charged me again, I called for refund, they said they will refund me. I waited for three months, and I didn't see any refund, instead they charged me $199 more. I called them again, they said after 90 days, they can not give me the refund. Beware of this Fraudulent company!

Kibo who? I never heard of that

I am really surprised with all the 5 star reviews on Kibo pay. I had the worst experience with Kibo - no transparency on the charges made on our account, lots of details never disclosed upfront, been told to "if find mistakes, give us a call...". Why use Kibo if it requires constant monitoring and catching over charges... Don't recommend using Kibo pay.