Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
769 reviews
KiaviSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With more than $18B in funded loans and 50,000+ projects nationwide, Kiavi is one of the nation’s largest private lenders to residential real estate investors (REIs). Kiavi harnesses the power of data & technology to offer REIs a simpler, more reliable, and faster way to access the capital they need to scale their businesses. Formerly known as LendingHome, Kiavi is committed to helping its customers revitalize the approximately $25 trillion worth of aged U.S. housing stock to provide move-in ready homes and rental housing for millions of Americans across the country. Traditional lenders rely on human decision-makers and paper-based processes. At Kiavi, our modern tech platform removes many traditional barriers, automates time-consuming manual steps and provides quick decisioning and true transparency throughout the entire process. With a wide range of bridge and rental funding options to choose from, Kiavi’s team of experts can create a personalized solution for our customer's investment strategy. Homeownership has always been an important part of American life. But now, just as Millennials are hitting the peak age for buying their first homes, fewer new homes are being built. In fact, today there are 33%1 fewer new homes constructed than just 15 years ago. Over 65 percent of the U.S. housing stock is more than 30 years old and in need of upgrading and renovating. And as the demand for move-in-ready homes continues to grow, residential real estate investors are needed more than ever. Kiavi is committed and proud to support today’s real estate investors in their efforts to revitalize these aged homes and provide move-in-ready homes and rental housing. NMLS ID #1125207.
Kiavi (kiavi.com) has 769 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 43 reviews with 1 star · Clear filters
They held us up for 3 weeks said our 672 credit score was fine - HOURS before closing they kicked the loan via email - no one would even pick up the phone - they fired 7% of their employees and kicked hundred of deals saying new terms are 680 credit score - they PROMISED us that the score was fine all the way to the end - Just a Bunch of LIARS - I hope you FAIL!
By Mary A.
I had a terrible experience with Kiavi, and I would not recommend working with them to my worst enemy. I started four loans with Lending Home / Kiavi all at the same time. Locked in a good rate and had 45 days to get the loans closed. Kiavi took so long to do their job, asked repeatedly for the same information, and essentially could not get their job done so all 4 loans (even with 2 different loan processors) expired. The appraisal process was a complete joke with appraisals coming in WELL below market rates. Like 60% of the actual market value in one case. With pretty much no recourse except to "ask" and wait for the same appraiser to adjust or just ignore the request. It seems like Kiavi must pay so poorly for appraisals they get people incapable of doing their job. Yet they still charge over $500 for the appraisal. After a LOT of work on my part and consistent baby sitting of all the menagerie of people I had to deal with at Kiavi, I closed 3 of the 4 loans. All 3 were at a 1.25% higher interest rate than I had locked in originally. The fourth loan Kiavi messed up in their system, so that it went up 1.5% while the others went up 1.25%. At the signing table I saw that they had tried to slip in the higher interest rate (yes all my paperwork said it was supposed to be 1.25% all the way up until I was signing the final docs at the lawyer). When I did not sign it was sent back to Kiavi, but they were unable to fix their error. So I declined taking the loan on this property that was for a ridiculous low amount of money based on a horrible appraisal and an erroneous interest rate (error, just plain deception? I don't know)... Now, it has been another 2 and a half weeks and I have yet to receive an answer about weather I will be refunded my appraisal fee which I requested based on their interest rate error, and inability to close the loan. Moreover - stay away, far far away from this joke of a company.
By Carolyn T.
I started a loan with Kiavi and let me just say customer service is horrible. You can't get one, but if you are creating one. You receive a representative in a heart beat. Everything is through email. When creating a rehab list of what you need, they will call you to tell you, you are underestimating. Ok, this could be true but when you are telling the person on the line I don't need your money to do a rehab and they keep insisting, then I have a problem with this. They don't get back to you until days later, there has to be a better system and they have a lot to work on when you hardly have any 5 stars review. Beware and do your research before working with this company. Respectfully
By Darlene
