KiaviReviews of kiavi.com

I was told that the person handling my account left the company and therefore my file was not worked. I told the guy that’s not my fault. Then I get a new person that would not let me speak to a manager about my file. He said all the managers were busy. I never want to work with Austin again. Then he said we can give you 350$ off at closing, I’m like 350$ doesn’t make up for dropping the ball for three months. Also I never received the 350$ at closing.

I closed on 10/3/24, I was promised to be funded the next day, however the title company has not made disbursement.

First off, let me say that the upfront part of my experience with Kiavi was fine. I worked with Andrew, and he is truly a class act. Efficient, Knowledgeable, and most importantly, very responsive. With that said, dealing with Nick and James is an absolute disgrace to customer service. Admittedly, we ran into a brief period of cash flow issues. However, I busted my butt to make sure I could make the 2 past due payments. I wired them the money. However, because the money arrived on first of month, rather than the last day of the prior month, they refused to take my loan out of default status, until the new months payment was made even though it hadnt become due until that day. Use any other lender. I've never encountered a company so eager to screw over their own customers. Rather than receive the two payments past due, they would rather send the money back and keep hammering me with default interest. Makes me disgusted.

Check out the BBB website. 1.38 out of 5 They ask for 3.5 points AND have high interest rates.

Big corporate lender that doesn't care about closing deadlines and takes forever to close a loan. Killed my deal through delay after delay after delay. For 10 days straight they said 'tomorrow morning', truly a horrible and very expensive waste of time and money trying to work with them. Don't endanger your project, work with someone else.

Too long to get answers stuck with loan analysts for too long no answers from loan analysts

Process was stressful and your fees are ridiculous! I had to be my own processor to get it done while the processor did nothing and I was disappointed. Would never come back to this company.

Bad support to get deal done.