Great Service !
Great Service !
By MARY B.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
432 reviews
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With a 104-year-long legacy being family owned and operated, the Kensington name means quality, style, and exceptional customer service. At Kensington you have direct access to the owner who is here almost every day ensuring the customer experience is one to rave about.Our Services: Free In-Home Design ConsultationsOver 2 Acres of SelectionFast DeliveryFull Service Website with Digital Customer ServiceDeal directly with the store owner Michael [email protected] or our Customer Experience Manager Michele [email protected].
Kensington Furniture (kensingtonfurniture.com) has 432 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
432 approved reviews, newest moderated first
Great Service !
By MARY B.
We were 100% satisfied with Kensington Furniture!! Everyone from the sales, ordering and delivery departments were exceptional!! I would highly recommend to friends and family.
By Karen P.
Everything worked out great! Thank you
By ANTHONY V.
When our house burned and we lost everything they loaned us furniture until furniture we ordered came in. Who does something like that in a retail store? These people have a heart!! Great designers too.
By PETER & SUSAN S.
Customer service was great
By JOSEPH G.
Dan was very helpful, his customer service was Outstanding, he covered every aspect
By WILFREDO L.
We ordered our furniture on Monday, December 5, 2016. At that time we were told that our furniture would be delivered around the time of the Super Bowl. Part of our order was delivered at that time, specifically, a couch and a love seat. We did not receive the balance of our order until Saturday, March 25, 2017. We like the furniture, but we can't understand why the delivery took so long. A coherent explanation for the delay was never provided.
By RICHARD & NANVY T.
my friend and I have been furniture shopping for over a month. Visiting multiple stores in our area and online looking for the best pieces at the best price. At Kensington we were greeted by Mitch. We explained what we were looking for in each of our homes and she went right to work for us. She was extremely helpful and patient during each visit. We our so happy with our furniture and our Kensington experience thanks to Mitch. She's a keeper!
By GINA M.