KeepKey is a great device
KeepKey is a great device . Customer service is wonderful. Very recommended. Thank you.
By Mente M.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
283 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KeepKey is a bitcoin hardware wallet. When you entrust KeepKey with your money, each and every bitcoin transaction you make must be reviewed and approved via it’s OLED display and confirmation button. It now becomes nearly impossible for virtual attackers like malware or viruses to steal your valuable bitcoins.
Keepkey (keepkey.com) has 283 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
283 approved reviews, newest moderated first
KeepKey is a great device . Customer service is wonderful. Very recommended. Thank you.
By Mente M.
...Very Concise & Detailed Help with everything from product quality to tracking down your sale even if it's from other sellers of their product...and...humans do answer back!!!
By Thomas S.
Quick accurate response to my question. Thank you.
By Stephen C.
Great people who make a great wallet! I highly recommend to anyone who is interested. All my questions and concerns were immediately and professionally addressed.
By Sound B.
I had an issue unrelated to the keepkey hard wallet, and brought it to the attention on keepkey support. They exceeded my expectations by going above and beyond and helped me through a technical problem that was occuring through Etherscan. Customer support and understanding was fufilled. Thank you KeepKey!
By Brandon S.
Just had my first experience with Keep Key Support (Jake) and the first words that come to mind after my experience with the Keep Key team are "Delightfully Satisfied". Yes that sounds weird but I'll explain. Over the past few days I have tried to send a small transaction from my Keep Key address to another address. Failing each time and frustrated I searched the net for a few days after work for any possible solutions. After coming to the conclusion that there were basically zero people with the same issue as mind I reached out to Keep Key support and worked "Effortlessly" with Jake to resolve the issue. Not only did he fix the issue at hand, but he took the time to explain what the problem was that stopped me from making the transaction. Honestly blown away by the integrity, professional approach and most importantly the brief education they provided after the issue was resolved.... "A+" in my book.
By chris
Really easy to use. Great place to store crypto. Highly recommend!
By Scott
After a scary couple days of thinking my bitcoin was gone, I finally contacted Keepkey customer support. Jake contacted me back early in the day and with much patience emailed me back and forth trying different things to resolve the problem. He couldnt have been more patient or more helpful. Finally he was able to figure out the problem by looking at my Chrome Logs. A rare data sync problem was to blame. Bitcoin now showing! Yay! Keepkey customer service is great...thank you Jake!!!
By Lori