KeepkeyReviews of keepkey.com

Really bad. Doesn't work out of the box on Linux. I even attempted just for kicks on windows didn't work there either. I asked for my money back and they are giving me the run around. Asking me to repeat the troubleshooting steps that have been documented in the chat more than once. Telling me they can't give my money back if they send it back to them. They wanted me to troubleshoot it for them on Fedora no thanks man do your diligence before you release a product and give me my money back. They had a sale through Shapeshift I paid like 38 $ for it now they selling it at Walmart for 28$ you know why ? It's a scamming sucky product..stay away.

I bought a new Keepkey wallet in the latter part of 2017 and it worked satisfactorily till the end of January 2018. I kept more than 2 BTC in it and transferred back to my online wallet without problem leaving a small amount of BTC. I also kept 4 ETH in my Keepkey and at the end of January I sent additional 10 ETH to it, but it failed to record it in my account balance. I contacted the Helpdesk and they gave me instructions to rectify it. In the process my Keepkey was not even showing my already received 4 ETH or the residual 0.067 BTC. A contacted them a few dozen times without getting my money back. So I bought another new Keepkey and hoped to recover the funds using the recovery words I had from the first one. It failed too! I contacted the help desk several times without any positive result. By this time more than 6 months have passed and the ETH value dropped more than 50%. I could not access my 14 ETH worth about $20000 to sell it in time to realize my profit. SInce Keepkey device and the help desk would not recover my funds, as a last resort I used my original recovery words in a third party wallet and to my surprise it recovered all my money - a consolation but when I sold I lost my profit, but at least I got my capital back. I would not advice anybody to keep a significant amount in these hardware wallets. Hardware wallets in my opinion have the risks of: hardware malfunction, firmware dysfunction, app failure or unsatisfactory interactions among them. In summary I would not trust my money again with any hardware wallet - after all they are man-made and unreliable. Thiru

I found a little something odd about eth adress and in few hours I got a awser fron the dev team via the costumer service. With the erc20 patch, kk is a very useful and just miss one thing to complete the circle(xrp). This product is clever , well design, simple to use and with fantastic costumer service! I sent 2 or 3 email and I have always a fanstatic experience.

You never realize how important support is until you actually need support! KeepKey - your team is A+++

Excellent customer service support. Very prompt and detailed step by step guide to help me understand and solved my problem. I would gladly recommend Keepkey to anyone looking to use a cold wallet because they can count on excellent customers service.

All those saying great product, try sending some ERC 20 coins to it. KK said that they support ERC 20. They don't support ALL ERC 20 coins (but don't tell you this.) Furthermore, they dont have an idea when they will. That means any coins you send will not be visible until KK extract the digit and do what they have promised.So this is not a crypto wallet. This is a wallet to store SOME coins. It is so sad because this is a good, well designed product - apart from the fact that the coins stored is a selective list.

Keep Key has an incredible customer support service. I am a bit of a novice when it comes to hard wallets and each time I have emailed them they have got back in touch with me in an extremely timely fashion. They have answered any questions, no matter how basic, fully to my understanding. I would highly recommend using their wallet based on the service you get from them.

I had an auto response on my query immediately, and a support consultant emailed me minutes later, and was then in constant contact until I resolved the issue. After it was resolved, he was still in contact and interested to see if I could recreate it for the support team to investigate further. I was very impressed, and this is quite different from my experience with contacting a different company who I bought a cheaper hard wallet from, who were very good, but lacked the capacity to respond so quickly and effectively. cheers