Kdp AmazonReviews of kdp.amazon.com

I wrote a non-fiction book titled "Fool That I Am" by Tomas Walsh about my very real experience being defrauded of $300K. It contains actual dates and names of the bad guys as well as those in the FBI, Secret Service, banks, etc, who were involved in the fruitless efforts to recover the funds. I submitted this book to KDP in early December of 2023 and it languished in review until early March of 2024. I made numerous calls to KDP during that time and was never given a reason for the lengthy delay. Finally, in early March, it showed as "draft" and I re-uploaded files as requested. It is now back in review several weeks later and I'm told it's a world-wide, KDP issue they're facing. I have received 10 or 15 emails from various KDP personnel telling me they're working on the issue of my particular book but offer no explanation. Oh...I also submitted the exact same files to Barnes and Noble and I have had the printed copies in hand since mid-December. They look great!

Their review system doesn't work, and customer service representatives act as messengers. Books are rejected randomly without explanation or substantiation for rejection, and nobody knows anything. They are totally incapable of handling a case or finding a solution. Now, they are also into judging the design and using it as a lame excuse to reject books that otherwise meet all technical requirements. Complaining doesn't help, even when official complaints are sent to HQ. If possible, stay away from them, as dealing with them will bring you into a perpetual cycle of stress with no issues being resolved. They only care about customers that buy and get them money. Those who sell are treated poorly simply because Amazon holds the power and doesn't care.

When my books was not making sells my account was not terminated, I can called them scammers because they change their terms & condition every now and then to suit their scamming vision, My experience with amazon kdp was bad after i thought that I have found a side hustle, I invested so much on manuscripts and book covers and to my greatest surprise about a book that I summited for almost a year only for kdp team to send me a mail that my topic is misleading and instead for them to delist the said book they just terminate my account, it was so painful that before my eyes all my little investment was flush out by heartless kdp team. And I ask them who the book i summited long ago was it not kdp member that review the entire book and accept it? Especially one hardhearted called Arturo

If I could give negative stars I would give -1000000000 I would like to speak with a manager in the department. Here is why. I received several of my journals, "Give Us 21!" Manifestation Journal Rising Stars - Middle School Edition, however they were flawed. I uploaded the journal with the cover, it passed the preview and was approved by KDP. The journal was uploaded and was on Amazon Live, however the product was defective. Apparently the printing system that KDP uses did not recognize the letter "R", even though when I reviewed it on KDP launch preview, it appeared to be accurate as it did not show the product as flawed. It was not until I received the journals in the mail did I see it. Once I received the product and saw the error I immediately contacted KDP. Unfortunately I connected with a supervisor who showed zero empanyth and took no accountability on behalf of Amazon and KDP. I did receive an email stating I would get a refund in the amount of $13.76 for the 2 books that were defective. Here is my issue... While I do understand and leave room for human as well as mechanical error, I do not think it is a good practice to not empathize and properly compensate a customer when the company produced a defective product. That error was not in my control. I had a scheduled event to present my journals at a local bookstore that was highlighting new authors during March for Women's History month where there was emphasis placed on products for women and children. I was not able to present that particular journal for reasons that were out of my personal control. I originally spoke with the supervisor Erick O (he refused to provide his last name, an employee number or any way for me to further identify him, however, I do believe you will see an email from him on this thread. He showed absolutely no remorse nor empathy for the mishap. When I spoke with him he advised Amazon would get back to me within 2 business days which should have been Monday, March 4 or Tuesday March 5. Although I was told I would hear back within 2 business days, I did not. It was not until I reached back out again on March 7 that I received an email I would be reimbursed $13.76. This morning, Saturday, March 9, I called again about yet another issue with one of my other journals. After I completed that inquiry, I mentioned the defective journals and asked the supervisor Anthony what KDP/Amazon would be willing to do to make up for the opportunity I missed at the bookstore due to the error, not to mention Amazon placing the defective journal on their site. He said Amazon would do nothing except refund me the $13.76. When I explained how I lost more than $13.76 by missing an opportunity at the bookstore, he reinforced, Amazon would do nothing to further compensate. When I asked to speak to his manager, his response was, his manager does not take calls. I then asked what was the escalation process. His response, keep going back through the process of requesting a callback and keep requesting to talk to different managers. Although I have a very hard time believing one of the world's largest companies does not have a proper escalation process, I would do that. I have since gone back through your system requesting calls (as advised by the supervisor Anthony) only to find out I have been blocked from requesting and receiving a call back. I will be putting this review on Amazon, google reviews and any other online review sites I can find. It is my observation, the customer experience with Amazon/KDP is of no importance at all. It appears your only goal is to push people through your system and out of the way. Additional conversations was with Amin, who also stated he was a manger. Once I explained the situation to him, he too said there is nothing he can do. I then spoke with yet another manger, Zulpha who stated he was from the escalations department, and he too stated he do nothing expect escalate again. This is a habitual issue with the KDP customer service department as I have had several issues, over and over and over with different products that I have uploaded since January of 2024. This issue was an error on Amazon/KDP behalf which they did admit it was their error, however were unwilling to do anything to rectify the situation. I have lost a full week of scheduled promotion events and Amazon/KDP was not willing to do the least they could which would provide a few of my journal or a certificate or anything at all. Extremely disappointed and dissatisfied customer,

Just ended up in the Dungeon, no reason given. We spend thousands of hours on our books, and Amazon bans us for no reason. Now we got to spend hundreds more on new covers and more, hoping we will get out. Complete Monopoly, no where to go. Costing us a huge amount of money. Signing the class action lawsuit, interested in more class action lawsuits. Sickening. Will file a complaint with Europa and ECC soon, if it isn't reversed through a change in description. Yes, Amazon is violating Europe's laws, which state that both a reason for ban should be given, and an appeal.

Non c'è un vero supporto all'autore, le risposte sono robotiche e non aiutano a risolvere i problemi.

I CALLED TODAY ABIOUT MY BOOK THE NEW PLAGUE CORONAVIRUS IN AMERICA AND MADED UPDATED CHANGES IN ADDITION, ON THE BACK OF MY BOOK . I AM STILL NOT SEEING THE CHANGES AND THE SUPERVISOR NAME TRACY WAS RUDE IN ADDITION, AS THE AUTHOR OF THE BOOK

I've published 5 books, 4 of which are in a collection. 1 of these books has now been "blocked" for copyright. It's all my work, it's all original, I created every word of it from the title to the end. I created the original cover. The paperback version of it is still available but the digital is blocked. They refuse to tell me what the problem is, they demand I "prove" ownership without telling me how. The only explanation I can find is that this version of this book has encountered a human reviewer who is using their position to ban content based on their own bigotries and biases. My books are adult and in the LGBT+ theme. Why else would they be unable to tell me what the problem is? Why else would the paperback be okay but the digital not? Why else would 3 other books in the same theme by me be okay but this one blocked? There is also no recourse for the author. Once a bigot human reviewer blocks you based on their personal bigotries you have no higher power to appeal to. Human reviewers at Amazon can just ban any books they personally don't like and there is nothing anyone can do about it.