Completely fraudulent foreign company, poor products, terrible service
First - this company is based in China, not Washington state. I purchased the "Kat Walk C2 Plus Enhanced" on 12/31/2025 for over $1200; did not receive all parts until 01/16/2025. Everything ultimately ships from China. Their support is only available in China hours. They claim to have Whatsapp- but I do not wish to give my number to some foreign, overseas company. I did that once with another company in China and suddenly started being added to"Bitcoin investment" groups without my permission. They will sell your contact information. Second - after completing the laborious and sometimes confusing steps to assemble the item, then install and get working their software, the shoe sensors were faulty. My on-screen character would move very awkwardly. I spent a week back and forth with their "tech support" who demanded that I prove that my product was faulty by recording videos of the faults. Stupidly suspecting that, after having spent over $1200, I had a secret scheme to defraud them by taking their cheap, stupid, worthless equipment. On the 7th day, I got so disgusted with the process, I told them I wanted out **THANK GOD I PURCHASED THIS THING ON AMAZON!! MY INTUITION TOLD ME TO DO SO AND JOHNNY ON THE SPOT, I WAS RIGHT!!!** I told Amazon that about the experience, the lack of local support, the China support hours, and faulty hardware from the jump on an item costing over $1200- Amazon SWIFTLY began processing the refund. **DO NOT BUY FROM KATVR DIRECTLY. YOU MUST HEED THIS.** In conclusion, I've never had such a wretched, miserable experience having spent such an exorbitant amount of money. What happens in the U.S. with our great consumer protection laws, companies will have local service techs come to your home and service your item(s) when spending such an amount for their products. It's called customer service. DO NOT BUY ANYTHING FROM KATVR. THE REVIEWS (BOTH WRITTEN AND VIDEO) ARE PAID FOR- THE SOCIAL MEDIA "INFLUENCERS" WERE COMPENSATED AS ADVERTISERS, NOT REAL USERS. I AM ABSOLUTELY SHOCKED THIS COMPANY HAS REMAINED IN BUSINESS.
By Jim M.
Response from KAT VR· Jan 27, 2026
Dear Jim, Thank you for sharing your detailed feedback, and sincere apologies for the incredibly frustrating experience you’ve had with your KAT Walk C2 Plus Enhanced order and support. We take your concerns very seriously and would like to clarify and address a few points for you and other customers who may read this: - Shipping & Operations: To serve our global customers faster, most orders are fulfilled from our overseas warehouses to reduce delivery times. Shipments from China only occur if local stock is unavailable. We regret that this process led to delays in your case. - Support Accessibility: We understand the challenge of time zone differences. For technical or product issues, you can always contact our dedicated support team at [email protected]. This is a direct channel where we commit to responding promptly and doing our utmost to resolve any problem. - Product Experience & Quality: We sincerely apologize for the faulty shoe sensors and the cumbersome troubleshooting process you endured. Requests for videos are a standard procedure to diagnose issues accurately, not to doubt our customers. We are continuously improving our quality control and support protocols to prevent such experiences. Your choice to purchase through Amazon ensured you had a straightforward return option, and we respect that decision. Protecting our customers' trust is our priority, and we are actively working to enhance all aspects of our service, including support responsiveness and logistics clarity. We truly hope you might consider giving KAT VR another chance in the future as we evolve. If there is anything else we can assist you with, please don’t hesitate to write to us at the email above. Sincerely, The KAT VR Team